FALAH SUFI
RYDE,NSW
Summary
Experienced Sales Professional with over 7 years of working experience, possessing a robust customer service background and proven leadership abilities. Skilled in managing teams to deliver exceptional service in a fast-paced environment. Proficient in effective sales techniques, with exceptional communication and negotiation skills to manage competing deadlines. Currently pursuing a bachelor's degree in Information Systems and Business, proficient in computer systems and software such as Microsoft Office. Eager to leverage sales expertise and IT knowledge to drive business growth and enhance customer satisfaction
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Finance Broker
Talk To A Broker
02.2023 - Current
- Successfully qualify warm leads and nurture relationships to convert prospects into clients.
- Consistently achieved or exceeded sales targets for six consecutive months, demonstrating strong sales acumen and performance.
- Proficient in cold calling techniques to generate new leads and expand client base.
- Build and maintain strong client relationships through proactive communication, regular check-ins, and exceptional customer service.
- Utilize CRM systems to track client interactions, manage leads, and streamline administrative processes.
- Demonstrate strong negotiation skills in securing favourable terms and agreements for clients.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
Assistant Store Manager
KFC Carlingford
05.2021 - 01.2023
- Led and managed shifts, prioritizing sales maximization through effective sales techniques and customer service
- Implemented and led training programs for new employees, focusing on suggestive selling and upselling to increase sales in a fast-paced environment
- Demonstrated ability in using ticketing systems to document and track progress of technical issues
- Experience in troubleshooting and resolving basic technical issues, such as connectivity issues and hardware malfunctions
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Mother's Day Casual Sales Associate
Pandora
04.2021 - 05.2021
- Consistently exceeded sales targets by identifying and maximizing sales opportunities and building relationships with customers
- Adhered to all store policies, rules, and regulations while providing excellent customer service
- Improved customer retention rates by providing an energetic attitude and positive work-ethic
- Made the highest sale in store during Mother's Day period
- Continuously sought out opportunities to improve sales and customer service skills.
Sales Associate
Regency Arts & Handicrafts
05.2016 - 01.2020
- Consistently achieved sales targets by building relationships with customers and identifying their needs
- Maintained accurate records of sales, returns, and inventory availability to drive continuous sales
- Delivered excellent customer service and provided relevant product information to enhance sales
- Maintained visual merchandising specific to store, organized racks and shelves to increase store appeal and drive sales
- Consistently received positive feedback from customers for excellent customer service and sales efforts
Education
HSC 2019 Graduate -
Ryde Secondary College
Sydney2019
Bachelor of Business & Bachelor of Information Systems (Finance Major) - Finance, Information Systems
University of Technology Sydney
Sydney, NSW11.2024
Skills
B2B & B2C Sales
Cold Calling
Lead Qualification
Client Relationship Building
CRM Systems Experience
Effective Time Management
Leadership
Communication Skills
Interpersonal Skills
Negotiation Skills
Problem Solving
Ability to Work in a Team
Ability to Work Under Pressure
Customer Needs Assessment
Certification
Cert IV in Finance and Mortgage Broking
Timeline
Asset Finance Broker
Talk To A Broker
02.2023 - Current
Assistant Store Manager
KFC Carlingford
05.2021 - 01.2023
Mother's Day Casual Sales Associate
Pandora
04.2021 - 05.2021
Sales Associate
Regency Arts & Handicrafts
05.2016 - 01.2020
HSC 2019 Graduate -
Ryde Secondary College
Bachelor of Business & Bachelor of Information Systems (Finance Major) - Finance, Information Systems
University of Technology Sydney
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