Joel Paul
South Morang,VIC
Summary
Diligent finance professional with a robust background in the finance industry and a proven ability to navigate complex financial products. Successfully facilitated numerous transactions, ensuring client satisfaction and strict adherence to regulatory standards while demonstrating expertise in financial analysis and client relationship management. Known for exceptional attention to detail, problem-solving skills, and adaptability, thriving under pressure and consistently delivering top performance in high-demand situations. Committed to fostering a positive working environment that drives results and creates a meaningful impact on stakeholders, with a natural talent for networking and strategy development that enhances team success.
Overview
6
6
years of professional experience
Work History
Asset Finance Broker
National Loans
Melbourne, VIC
01.2025 - Current
- Analyzed client financial information to recommend suitable borrowing options.
- Negotiated loan terms with lenders to secure optimal financing solutions.
- Developed comprehensive financial plans tailored to individual client needs.
- Streamlined the application process by implementing efficient documentation procedures.
- Provided clear communication throughout the loan process, keeping clients informed every step of the way.
- Kept abreast of changes in lending policies by routinely attending workshops, seminars, and webinars related to finance brokerage.
- Managed a diverse portfolio of loans, effectively minimizing risk while maximizing returns for clients.
- Delivering consistent results in meeting or exceeding sales targets month after month.
Automotive Business Manager
Booran Motor Group (Hyundai, Kia and Chery)
Melbourne, VIC
07.2023 - 12.2024
- Oversaw daily operations to ensure efficient service delivery across multiple automotive brands.
- Collaborated with sales teams to streamline processes, improving overall transaction accuracy and speed.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Facilitated swift loan approvals to expedite client vehicle acquisition while ensuring customer satisfaction.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Automotive Business Manager
Eagers Automotive (BYD, Nissan and Mitsubishi)
Melbourne, VIC
11.2022 - 07.2023
- Analyzed market trends to identify growth opportunities and inform strategic planning.
- Trained staff on best practices for customer service and operational efficiency, fostering a cohesive team environment.
- Implemented standard operating procedures that improved workflow consistency and reduced operational errors.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Home Lending Specialist
NAB
Melbourne, VIC
06.2022 - 11.2022
- Analyzed loan requests to evaluate qualification and associated risk factors for mortgages.
- Assisted clients with loan product selection, ensuring alignment with financial goals.
- Conducted financial analysis to assess borrower creditworthiness and repayment capacity.
- Facilitated clients in acquiring dream homes and fulfilling various loan objectives.
Direct Lending Advisor
NAB
Melbourne, VIC
05.2021 - 06.2022
- Analyzed financial needs of clients to recommend suitable personal loans and credit cards.
- Facilitated loan applications, ensuring compliance with regulatory requirements.
- Collaborated with underwriters to streamline the approval process for loans.
- Educated clients on loan terms, conditions, and repayment options.
Banker, Customer Support Lending
NAB
Melbourne, VIC
10.2020 - 05.2021
- Guided clients through account-related questions and facilitated transactions.
- Restructured home loans to enhance customer financial stability.
- Executed pricing assessments to uphold client loyalty.
- Kept detailed records of all customer interactions and transactions.
Banker, Leads and Specialised Channels
NAB
Melbourne, VIC
02.2020 - 10.2020
- Exceeding KPI's whilst maintaining a high standard of work, to ensure customer and business needs were met simultaneously, enhancing customer experience and business
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Strategically managed customer interactions to maximize revenue growth in various channels.
Education
Certificate IV - Finance And Mortgage Broking
Entry Education
Melbourne, VIC01.2024
Skills
- Sales
- Stakeholder Management
- Credit Assessment
- Networking
- Business Development
- Portfolio Management
- Business Retention
- Negotiations
Timeline
Asset Finance Broker
National Loans
01.2025 - Current
Automotive Business Manager
Booran Motor Group (Hyundai, Kia and Chery)
07.2023 - 12.2024
Automotive Business Manager
Eagers Automotive (BYD, Nissan and Mitsubishi)
11.2022 - 07.2023
Home Lending Specialist
NAB
06.2022 - 11.2022
Direct Lending Advisor
NAB
05.2021 - 06.2022
Banker, Customer Support Lending
NAB
10.2020 - 05.2021
Banker, Leads and Specialised Channels
NAB
02.2020 - 10.2020
Certificate IV - Finance And Mortgage Broking
Entry Education