Falefasa Fogalele
Brisbane ,QLD
Summary
Driven and personable professional with experience at Hijinx Hotel, excelling in customer service and team collaboration. Streamlined operations and enhanced customer satisfaction through proactive assistance and efficient management. Skilled in safe food handling and maintaining cleanliness, contributing to a positive and safe dining experience at City Extra Restaurant. Achieved significant improvements in service quality and team efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Hijinx Hotel
03.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Waitress and Food Prep Team Member
City Extra Restaurant
08.2022 - 01.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
Education
Certificate III - Early Childhood Education And Care
AIECS
08-2025
Skills
- Customer service
- Team collaboration
- Cleanliness
- Safe food handling
- Time management
- Performance improvement
Certification
- First AID and CPR
- RSA
- Studying Towards Certificate 3 in Early Childhood Education and Care
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Receptionist
Hijinx Hotel
03.2024 - 07.2024
Waitress and Food Prep Team Member
City Extra Restaurant
08.2022 - 01.2024
- First AID and CPR
- RSA
- Studying Towards Certificate 3 in Early Childhood Education and Care
Certificate III - Early Childhood Education And Care
AIECS
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