Farhin Amin
Box Hill South,VIC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Sales Worker
Sportsco
Sunshine, Victoria
02.2025 - 03.2025
- Provided excellent customer service by responding to all customer inquiries promptly.
- Operated cash register or POS System to process customer purchases.
- Performed inventory control activities such as counting stock items and restocking shelves.
- Developed relationships with regular customers for repeat business.
Customer service
Hungry Jacks
Tarneit, Victoria
03.2024 - 06.2024
- Provided excellent customer service during meal times.
- Provided customer service support when necessary.
- Assisted in troubleshooting escalated customer service issues.
- Followed company policies regarding customer service standards.
Call Center Executive
TechPoint BPO
Dhaka, Bangladesh
02.2023 - 08.2023
- Provided quality customer service via telephone, email and chat.
- Collaborated with other departments to ensure excellent customer experience.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Tracked customer orders from start to finish using order management systems.
- Coached new employees on proper phone etiquette techniques.
Education
Foundation Program - High School
Deakin College
Burwood, VIC10-2025
High School Diploma -
Academia
Dhaka, Bangladesh02-2020
Skills
- Customer service
- Conflict resolution
- Inventory management
- Cash handling
- Team collaboration
- Effective communication
- Point of sale systems
- Product knowledge expertise
- Brand representation
- Upselling and cross selling
Languages
Bengali
Professional
Hindi
Limited
English
Professional
References
References available upon request.
Timeline
Retail Sales Worker
Sportsco
02.2025 - 03.2025
Customer service
Hungry Jacks
03.2024 - 06.2024
Call Center Executive
TechPoint BPO
02.2023 - 08.2023
Foundation Program - High School
Deakin College
High School Diploma -
Academia
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