Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatematuj Johora

Minto,NSW

Summary


Developed extensive customer service and sales skills in fast-paced retail environment, seeking to transition into new field. Expertise in handling transactions, managing inventory, and resolving customer issues. Committed to leveraging transferrable skills to contribute effectively in new role.

Overview

1
1
year of professional experience

Work History

Sales Assistant

Virgo Fashion
06.2024 - 12.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

MICLO
12.2023 - 04.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Streamlined checkout process, reducing average customer waiting time during peak hours.

Education

Master of TESOL & Applied Linguistics

University of Technology Sydney
Sydney, NSW

Bachelor of Arts - English Language And Literature

National University
11-2023

Skills

  • Customer service
  • Active listening
  • Product knowledge
  • Cash handling
  • Stock management
  • Computer proficiency

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional

Timeline

Sales Assistant

Virgo Fashion
06.2024 - 12.2024

Sales Associate

MICLO
12.2023 - 04.2024

Master of TESOL & Applied Linguistics

University of Technology Sydney

Bachelor of Arts - English Language And Literature

National University

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Fatematuj Johora