Fatima Kanj
Sydney,Australia
Summary
Service leader adept at managing teams and improving service quality through targeted training and feedback systems. Excels in coordinating operations and ensuring timely task completion, while prioritizing client engagement and satisfaction. Strong communicator skilled in building relationships with clients and care teams.
Overview
9
9
years of professional experience
Work History
Service Leader NDIS
United for care
Liverpool, NSW
10.2022 - Current
- Led service team in delivering high-quality care to clients.
- Mentored staff to improve service skills and elevate customer interactions.
- Implemented feedback systems to improve client satisfaction and care quality.
- Collaborated with management to streamline operational processes and enhance workflows.
- Facilitated effective communication between clients, families, and care teams.
- Audited financial documents for accuracy prior to submitting them for approval.
- Oversaw day-to-day operations ensuring all tasks were completed according to schedule.
- Assisted in recruiting, interviewing, and hiring new staff members.
- Prioritized and organized tasks to efficiently accomplish service goals.
Receptionist
Leading medical practice
Merrylands , 2160
04.2018 - 04.2019
- Greeted patients and visitors warmly upon arrival.
- Handled incoming and outgoing calls on a multi-line phone system., directing calls efficiently.
- Coordinated and confirmed appointments to optimize scheduling efficiency.
- Scheduled appointments using electronic health record system.
Receptionist
Auburn medical practice
Auburn, 2144
04.2017 - 04.2018
- Greeted patients and visitors with professionalism and warmth.
- Answered telephones and greeted visitors, assisting with inquiries and directing to appropriate resources.
- Answered phone calls, addressing inquiries and directing calls appropriately.
- Managed appointment scheduling and maintained accurate patient records.
Education
Diploma of Mental Health - Mental Health
GlenHill College
Bankstown, NSW06-2026
Advanced Diploma of Community Sector Management - Community Sector Management
StudyIN
12-2025
Year 10 -
Auburn Girls High School
Auburn , 214407-2007
Skills
- Service Quality Improvement
- Client Engagement
- Customer Service
- Care Coordination
- Service management
- Operational Reliability
- Organizational efficiency
- Verbal collaboration
- Motivational Leadership
- Staff training
- Time management
- Team collaboration
- Verbal communication
- Client Relationship Building
- Service management
Timeline
Service Leader NDIS
United for care
10.2022 - Current
Receptionist
Leading medical practice
04.2018 - 04.2019
Receptionist
Auburn medical practice
04.2017 - 04.2018
Diploma of Mental Health - Mental Health
GlenHill College
Advanced Diploma of Community Sector Management - Community Sector Management
StudyIN
Year 10 -
Auburn Girls High School