Fatima Mazraa
Sydney,NSW
Summary
* Enthusiastic and customer-focused professional with experience in cashier management and sales assistance, seeking a Passenger Service Agent position. Proven ability to provide exceptional service, resolve issues, and ensure customer satisfaction.
* Dedicated and detail-oriented individual with a background in cashier management and sales assistance, aiming to excel as a Passenger Service Agent. Skilled in communication, problem-solving, and creating positive customer experiences.
* Customer-centric professional with a strong background in cashier management and sales assistance, eager to transition into a Passenger Service Agent role. Adept at handling transactions, managing customer inquiries, and delivering top-notch service.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Academia
Liverpool, NSW
03.2025 - 05.2025
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Managed cash register transactions accurately and efficiently.
- Provided excellent customer service to clients in person and over the phone.
- Processed orders accurately and efficiently using a POS system.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier Manager
El sayed sweets
Liverpool
02.2022 - 12.2023
- Provided guidance and assistance to new hires during the onboarding process.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Education
Workforce Essentials - Police Force
Charles Sturt University
Goulburn06-2025
High School Year 11 - Year 11
Ashcroft High School
Liverpool10-2021
Some College (No Degree) - Civil Engineering
Civil Engineering
UltimoSkills
- Customer service
- Team building
- customer service skills
- thorough and pay attention to detail
- the ability to work well with others
- sensitivity and understanding
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- excellent verbal communication skills
- Speaks Arabic
- Goal oriented
- Honest and dependable
- Problem-solving abilities
- speaks Spanish
- Time management and prioritization
- Strong time management
- Crowd control
Timeline
Sales Assistant
Academia
03.2025 - 05.2025
Cashier Manager
El sayed sweets
02.2022 - 12.2023
Workforce Essentials - Police Force
Charles Sturt University
High School Year 11 - Year 11
Ashcroft High School
Some College (No Degree) - Civil Engineering
Civil Engineering