Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PO HSUAN CHANG

Sunnybank,QLD

Summary

Dedicated professional with a background in hospitality, notably at Sugar Puff, where I enhanced guest satisfaction and addressed concerns swiftly. Expert in food preparation and relationship building, I consistently delivered high-quality service, boosting customer satisfaction and sales. Skilled in resolving complaints and executing visual merchandising strategies to drive sales.

Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.

Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.

Overview

2
2
years of professional experience

Work History

Hospitality Worker

Sugar Puff
10.2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.

Hospitality Worker

Clay Pot
10.2023 - 03.2024
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Operated cash register to record transactions accurately and efficiently.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Assistant

FAN QI
12.2022 - 06.2023
  • Greeted guests in with friendliness and professionalism.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Executed visual merchandising strategies to attract customers and drive sales.

Education

Bachelor - Tourism And Hotel Management

Providence University
Taiwan
06-2023

Skills

  • Food preparation
  • First aid training
  • Relationship building
  • Sales expertise
  • Expertise in Excel

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Hospitality Worker

Sugar Puff
10.2023 - Current

Hospitality Worker

Clay Pot
10.2023 - 03.2024

Assistant

FAN QI
12.2022 - 06.2023

Bachelor - Tourism And Hotel Management

Providence University
PO HSUAN CHANG