Fatma Sleiman

Handling Inbound/outbound contacts, providing exceptional
customer service, meeting KPS's and targets, problem solving and building rapport with clients.

Medication administration, cleaning rooms, behaviour observation and support, maintaining record of client progress, assessing client to determine continuing needs, assistance in building client self-image and self-confidence, Provide safe mobility support to help patients move around personal and public spaces. Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Medication administration, cleaning rooms, behaviour observation and support, maintaining record of client progress, assessing client to determine continuing needs, assistance in building client self-image and self-confidence, Provide safe mobility support to help patients move around personal and public spaces. Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

Collaboration with adults and children to provide a safe and educational experience, delivering and planning lessons, following work, health and safety procedures, organizing outings, organizing
inspections and basic maintenance, diary-logs, record maintenance, and tutoring

Offering positive and nurturing environment to support child social, and emotional growth, supervision, organization of stimulating activities, personal care, bathing, dressing, tutoring, meal prep, as well as all-rounder housekeeper.

Answering incoming calls and respond to customer's emails, management and resolvent of complaints, sell products, and place orders, up-selling, provide product and service information to customers, meeting KPI's and delivering exceptional customer service.

Customer satisfaction, ensure complaints are dealt with, deliver animals talks, Animal enclosure maintenance.

Process payments, stock maintenance, cleaning, exceptional customer service, following work, health and safety, training new team members correct procedures for all areas of operation, Complain follow-ups and resolving.