FAWAZ MOHAMMED
Sydney,NSW
Summary
A dedicated and adaptable professional pursuing a Bachelor of Cyber Security at Macquarie University, with hands-on experience in technical support, customer service, and ground operations. Certified in Google IT Support Fundamentals, with strong problem-solving skills and a passion for technology. Demonstrated ability to troubleshoot technical issues, deliver exceptional service, and collaborate effectively in team environments. Seeking an opportunity to apply IT and cybersecurity skills in a dynamic workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aircraft Support Officer
REX Airlines
03.2024 - 08.2024
- Coordinated ground movements and aircraft marshalling, adhering to strict safety protocols.
- Supported technical operations by maintaining ground handling equipment.
- Ensured operational efficiency by collaborating with airport personnel and performing troubleshooting during ground operations.
Seasonal Casual
Costco
12.2023 - 02.2024
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Welcomed and assisted customers efficiently, ensuring prompt response to their needs.
- Quickly mastered required tasks, boosting overall team performance.
- Contributed to team success by completing tasks accurately and swiftly.
Retail Assistant
PT Mobiles
07.2022 - 11.2023
- Provided technical support to customers by troubleshooting mobile device issues.
- Assisted with configuring and activating devices, ensuring customers' needs were met.
- Applied tempered glass and recommended tech accessories to enhance device performance.
- Leveraged problem-solving skills to address technical inquiries and improve customer satisfaction.
Warehouse Assistant
Bunnings
11.2019 - 12.2019
- Loaded and unloaded delivery trucks efficiently, ensuring timely distribution.
- Restocked shelves accurately from pallets, maintaining inventory levels.
- Assisted with returns and exchanges, enhancing customer satisfaction and retention.
- Engaged in training sessions to boost productivity and skill development.
Education
Bachelor of Cyber Security -
Macquarie University
North Ryde, NSW01.2025
High School Certificate -
Minarah College
Green Valley10.2021
Skills
- Google IT Support Fundamentals Certified
- Troubleshooting Hardware and Software Issues
- Basic Networking and System Administration
- Knowledge of Cybersecurity Principles and Practices
- Familiarity with Penetration Testing Tools
- Proficient in Microsoft Office Suite and basic programming languages (eg, Python)
- Adaptability
- Team Collaboration
Certification
Google IT Support Fundamentals
Timeline
Aircraft Support Officer
REX Airlines
03.2024 - 08.2024
Seasonal Casual
Costco
12.2023 - 02.2024
Retail Assistant
PT Mobiles
07.2022 - 11.2023
Warehouse Assistant
Bunnings
11.2019 - 12.2019
Bachelor of Cyber Security -
Macquarie University
High School Certificate -
Minarah College
Google IT Support Fundamentals
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