Kim Sims
Engadine,NSW
Summary
Dynamic professional with a proven track record at Regional Express Airlines, enhancing team productivity and customer satisfaction. Skilled in office administration and problem-solving, adept at training and mentoring with a flexible schedule. Achieved significant improvements in service delivery through continuous improvement and industry expertise.
Overview
27
27
years of professional experience
Work History
Aircraft Support Officer
Regional Express Airlines
2015.03 - 2024.08
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Prepared employee schedules for maximum coverage during key hours.
- Exhibited high energy and professionalism when dealing with colleagues and other stakeholders.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Coached employees through day-to-day work and complex problems.
- Employed proven problem-solving techniques to resolve issues quickly to meet tight deadlines in a time pressure environment.
- Exceptional technical skills and subject matter expertise in servicing aircrafts.
Painter, General Hand
Hire A Hubby
2012.02 - 2012.08
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Painted indoor areas such as lounge rooms, doors and trim work, bedrooms, bathrooms, kitchen area and laundries.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Primed and sealed surfaces to best support paint coats.
- General hand work consisted of helping the stripping of bathroom tiles for renovations, mixing of materials for laying tiles. cleaning out guttering and general help with tools or other required duties.
Sea Freight Operations
Pacific Network
1997.07 - 2007.05
- Duties included all aspects of sea operations.
- Debtor and creditor accounts reconciliation.
- Cross trading and sea cargo Automation.
- Improved customer satisfaction by promptly addressing concerns and resolving issues.
- Ensuring all goods met quarantine standards.
- Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
Education
No Degree -
Heathcote High School
Heathcote, NSWSkills
- Teamwork and Collaboration
- Office Administration
- Customer service expertise
- Problem-Solving
- Customer Service
- Training and mentoring
- Continuous Improvement
- Industry Expertise
- Flexible Schedule
- Documentation skills
- Work Planning and Prioritization
Additional Information
Morrison Mong
Rex Airlines Ramp Supervisor
morrison.mong@rex.com.au
Phone: 0448 127 593
Peter Martinez
Rex Airlines Ramp Supervisor
Phone: 0416 374 694
Timeline
Aircraft Support Officer
Regional Express Airlines
2015.03 - 2024.08
Painter, General Hand
Hire A Hubby
2012.02 - 2012.08
Sea Freight Operations
Pacific Network
1997.07 - 2007.05
No Degree -
Heathcote High School
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