PRATIK TIWARI
West Ryde,NSW
Summary
Passionate about cultivating customer confidence and delving deeper into the intricacies of consumer psychology through attentive service. Eager to embrace challenging roles that foster continual professional development and growth. Dedicated to advancing in the dynamic IT industry by synergizing with global colleagues to innovate and tailor support solutions to meet evolving company demands.
Overview
4
4
years of professional experience
Work History
Aircraft Support Officer
Regional Express
11.2022 - Current
- Receive and Dispatch of aircraft,
- Aircraft towing and repositioning
- Safe operation of GSE,
- Freight handling
- Sorting of checked baggage
- Passenger marshalling
- Operate radio communication equipment
- Oversight of aircraft arrivals and departures
- Provide training assistance to new staff
Front End Developer Intern
S.A I.T Solutions and Trade Concern
Kathmandu, Nepal
01.2024 - 03.2024
- Developed responsive user interfaces for web applications using HTML, CSS, and JavaScript.
- Implemented interactive features and animations to enhance the user experience.
- Collaborated with designers and back-end developers to integrate front-end components into the overall application architecture.
- Optimized website performance resulting in a 20% reduction in page load time.
- Contributed to the development of a new e-commerce platform, increasing customer conversions by 15%.
Supervisor
Woolworths
Burwood
10.2021 - 11.2022
- Overseeing salespeople, cashiers, fillers, and other employees
- Products Handling
- Offering them the special products
- Check the daily stocktakes routine and fixing
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Evaluating the supply and availability of stocks, and profit-margins
- Addressing customers' requests, comments, and complaints
Night Filler
Coles Supermarket
Edgecliff
10.2021 - 10.2022
- Helping customers and Team members
- Products Handling
- Offering them the special products
- Check the daily stocktake routine and fixing
- Follow safety procedures for anything and anytime while working
- Work effectively with culturally diverse clients and co-workers
- Materials should be handled properly with care, Working in freezer
- Handling perishable goods
Night Filler
Woolworths
Burwood
03.2020 - 10.2021
- Helping customers and Team members
- Products Handling
- Offering them the special products
- Check the daily stocktake routine and fixing
- Follow safety procedures for anything and anytime while working
- Work effectively with culturally diverse clients and co-workers,
- Materials should be handled properly with care
- Working in freezer
- Handling perishable goods
Education
Bachelor of Information Technology - Information Technology
Asisa Pacific International College
05-2024
Higher Secondary Education - Computer Science
Global College of Management
Kathmandu, Nepal01.2019
Skills
- Good at speaking and communication
- Computer literate with a full understanding of the office package (word, excel& power point) and ability to learn new databases quickly
- Troubleshooting, Installation, Maintenance, Deployment
- Greeting and acknowledge all customers in a friendly professional manner and provide quick
- Responsive customer service while being attentive to detail
- Html, CSS and Python literate
- Implementation of routing protocols
- Static & dynamic routing
- Wireshark ,TCP/IP Analysis, Root cause analysis, Network performance monitoring
- VLAN setups and Subnetting
References
References available upon request.
Timeline
Front End Developer Intern
S.A I.T Solutions and Trade Concern
01.2024 - 03.2024
Aircraft Support Officer
Regional Express
11.2022 - Current
Supervisor
Woolworths
10.2021 - 11.2022
Night Filler
Coles Supermarket
10.2021 - 10.2022
Night Filler
Woolworths
03.2020 - 10.2021
Bachelor of Information Technology - Information Technology
Asisa Pacific International College
Higher Secondary Education - Computer Science
Global College of Management
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