Fayshal Ahmed Munna
Rosetta,TAS
Summary
Innovative, strategic and energetic Business professional with a master's degree in international business and a robust background in business planning, market research, training, organizational development, and strategic planning. Demonstrated expertise in data analysis, stakeholder engagement, and project management, with a proven track record of delivering high-quality results under tight deadlines. Experienced in Business strategy analysis, swot analysis, planning and Proficient in Microsoft Office Suite and collaborative tools such as Teams, SharePoint, and Zoom. Passionate about contributing to meaningful, purpose-driven projects and supporting long-term strategic goals in the engineering sector. Eager to leverage skills and experience to add value as a Strategy Analyst at Engineers Australia.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trainer & Assessor
Australian Institute of Business and Technology
Hobart, TAS
08.2022 - Current
- Planned and monitored training plans, establishing performance measures and achieving goals
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions
- Evaluated the effectiveness of training initiatives and gathered feedback for continuous improvement.
Trainer & Assessor
TasCollege
Hobart, TAS
01.2022 - 08.2022
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables
- Integrated DEI principles into culture change initiatives and conducted research for tailored action plans
- Facilitated team-building exercises to foster collaboration and communication among department members.
Business Planning and Strategy Officer (Co-Founder)
E mart Tasmania
Hobart, TAS
07.2019 - 08.2022
- Coordinated planning, scheduling, and delivery of strategic projects
- Built and maintained trust-based relationships with stakeholders at various levels
- Provided data-driven insights to support strategic decision-making and continuous improvement initiatives.
Customer Service Representative
Coles Group
Hobart, TAS
07.2019 - 08.2022
- Enhanced customer satisfaction by addressing concerns promptly and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Conducted training sessions for Customer Service Representatives on job aspects and best practices.
Manager on Duty
Briben Groups Pty Ltd (Pancakes on the Rocks)
10.2015 - 11.2020
- Analyzed data from customer surveys and implemented changes accordingly.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Developed strategies to increase customer satisfaction ratings.
- Investigated incidents reported by customers or staff members.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Maintained inventory levels by ordering supplies as needed.
Education
Master of International Business -
Central Queensland University
Advanced Diploma in Leadership & Management -
TasCollege
Diploma in Leadership & Management -
TasCollege
Bachelor of Science in Textile Engineering -
Southeast University
Southeast University (BD)Skills
- Data Analysis
- Reporting & Forecasting
- Strategic Planning & Decision-Making
- Stakeholder Engagement & Relationship Building
- Market Trend Analysis
- Project Management
- Training & Development
- Research & Analysis
- Continuous Improvement Initiatives
- Proficiency in Microsoft Office Suite & Collaborative Tools (Teams, SharePoint, Zoom)
Certification
- Strategic Business Analysis Essentials – Project Management Institute (PMI)
- Organizational Learning and Development - Society of Human Resources (SHRM)
- Project Management: Project Planning - University of Tasmania
- Certificate IV in Training and Assessment - The Learning Professionals
- Skill Assessment -Engineering Technologist -Engineers Australia
Research Report
https://textilelearner.net/profit-imparity-international-apparel-brands/
Participation And Engagement
- Member of Multicultural Council of Tasmania
- Member of Hobart Bangladesh Community
Languages
- English
- Bengali
- Hindi
Timeline
Trainer & Assessor
Australian Institute of Business and Technology
08.2022 - Current
Trainer & Assessor
TasCollege
01.2022 - 08.2022
Business Planning and Strategy Officer (Co-Founder)
E mart Tasmania
07.2019 - 08.2022
Customer Service Representative
Coles Group
07.2019 - 08.2022
Manager on Duty
Briben Groups Pty Ltd (Pancakes on the Rocks)
10.2015 - 11.2020
Master of International Business -
Central Queensland University
Advanced Diploma in Leadership & Management -
TasCollege
Diploma in Leadership & Management -
TasCollege
Bachelor of Science in Textile Engineering -
Southeast University
- Strategic Business Analysis Essentials – Project Management Institute (PMI)
- Organizational Learning and Development - Society of Human Resources (SHRM)
- Project Management: Project Planning - University of Tasmania
- Certificate IV in Training and Assessment - The Learning Professionals
- Skill Assessment -Engineering Technologist -Engineers Australia
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