Felecia Fergie
Gladysdale,VIC
Summary
Accomplished Veterinary Nurse with a proven track record at Dr. Don Findlay's clinic, excelling in patient monitoring and compassionate care. Enhanced clinic hygiene, significantly reducing infection risks, and boosted client satisfaction through effective communication and meticulous medical record-keeping. Demonstrates expertise in both critical hard skills like wound management and vital soft skills, ensuring high-quality patient and client service.
Overview
35
35
years of professional experience
Work History
Veterinary Nurse
Dr Don Findlay
03.1988 - 12.2022
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Maintained detailed records of animal health care and diagnostic treatments.
Education
Upper Yarra Secondary College
Little Yarra Road, Yarra Junction, Vic11.1986
Skills
- Patient Monitoring
- Wound Management
- Veterinary nursing
- Compassionate Care
- Stress reduction techniques
- Medical record-keeping
- Preventative Care
- Medication Dispensing
Timeline
Veterinary Nurse
Dr Don Findlay
03.1988 - 12.2022
Upper Yarra Secondary College
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