Felicity Hughes
Hampton,Australia
Summary
I have 8 years In hospitalily and customer service. I have expanded my knowledge and experience and have been able to have 7 years in total of management experience in hospitality in 2 different work environments. I have enhanced my knowledge in compliance, auditing, administration, phone manner, Time management and most importantly leadership.
I looking to enhance my current work skills into a new career and to learn skills that can enhance my future.
Overview
9
9
years of professional experience
Work History
Higher Duties Area Manager of Gaming Machines
Crown Melbourne
10.2022 - Current
- Administration Duties, Daily Operation reports, Compliance Checks, Daily Data Entry, Employee probation meetings, On floor presentation, Customer Complaints enquiries, Daily Team Briefings, Program knowledge of KYC, SYCO GUI, DACOM & Salesforce, AMAL Knowledge, UAR Knowledge, People and Culture, Investigations of Ticket enquires, Assisting with over 10k Payouts, Machine Maintenance Checks, Assisting with Responsible Gaming enquiries, Player welfare conversations, Discussions with employees about their performances and career growth
V.I.P Host Casino
Crown Sydney
05.2022 - 10.2022
- Welcome VIP’s at reception desk, Helping with membership enquiries, Booking restaurant reservations for patrons, Assisting at events to our VIP’s, KYC knowledge for background checks of VIP Memberships, Membership sign ups, Assisting with organising the VIP’s car when needing to leave the casino, Casino Promotion knowledge up to date
Recreation attendant
Crown Sydney
12.2021 - 05.2022
- Welcome guests, Food and beverage service, Empty towel trolleys, Rotate stock, Stock up, Daily cleaning, Open and close pool, Clean gym and restock, Check on pool guests and residents on lvl 6 pool
- Keep pool area clear of dirty towels, drinks and finished food.
Food safety supervisor
Johnny's coffee espresso bar
05.2021 - 12.2021
- Temperature checks, Rotate stock FIFO, Order in more stock and food products, Weekly cleaning list to write up and check off, Train new staff, Clear tables, Take out food, Take orders, Stock up, Sweep and mop, Sanitise, Back wash coffee machine
Manager
McDonald's St Kilda road
07.2015 - 11.2020
- Run shifts, Do food safety, Count the tills, Give Employees jobs to do during my shift, Help cover shifts, Deal with customers complaints and help resolve them, Open and close the store
Education
Skills
Staff Management
Compliance checks
Auditing
Time management
Multitask
Organisation
Administration
References
Upon Request
Timeline
Higher Duties Area Manager of Gaming Machines
Crown Melbourne
10.2022 - Current
V.I.P Host Casino
Crown Sydney
05.2022 - 10.2022
Recreation attendant
Crown Sydney
12.2021 - 05.2022
Food safety supervisor
Johnny's coffee espresso bar
05.2021 - 12.2021
Manager
McDonald's St Kilda road
07.2015 - 11.2020