FELIX BABU
Yokine,WA
Summary
Highly motivated and enthusiastic international student currently with Edith Cowan University, pursuing Bachelors in Mechanical Engineering. I have a very good fluency in the English language. My main objective in this resume is to be considered for a good position job. I am highly skilled, demonstrating strong initiative within personal and group tasks, both as a team player and leader. I am very good at handling responsibilities and completing them efficiently, diligently handling stressful situations. Languages known: English Malayalam Strengths: Friendly. Adaptable. Hard working. Punctual. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Console Operator
Caltex
06.2022 - Current
- Observed and reported suspicious activities and persons.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
Customer Service Representative Team Leader
Coles Express
05.2022 - 06.2022
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Waitstaff and Kitchen Hand
Lapa Brazil Restaurant
07.2018 - 12.2018
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Engineering - Mechanical Engineering
Edith Cowan University
Joondalup, WA02.2025
Skills
- Sales Monitoring
- Product and Service Knowledge
- Performance Tracking and Evaluation
- Onboarding and Orientation
- Shift Coverage
- Employee Coaching and Motivation
- Statistical Data Gathering
- Directing Team Members
- Scheduling and Coordinating
- Administration and Reporting
- Inspirational Leadership
Languages
English
Malayalam
Availability
All days including weekends and public holidays
Hobbies and Interests
- Badminton
- Fitness Training
- Skating
Timeline
Console Operator
Caltex
06.2022 - Current
Customer Service Representative Team Leader
Coles Express
05.2022 - 06.2022
Waitstaff and Kitchen Hand
Lapa Brazil Restaurant
07.2018 - 12.2018
Bachelor of Engineering - Mechanical Engineering
Edith Cowan University
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