Felix Ponsford
Summary
Proven track record in enhancing customer experience and operational efficiency, notably at Neanger Nursery. Skilled in cash handling and customer service, demonstrating exceptional people skills and team collaboration. Achieved significant improvements in nursery cleanliness and customer engagement, leveraging expertise in POS system operation and client service.
Overview
7
7
years of professional experience
Work History
Nursery Hand (school Holiday Casual)
Neanger Nursery
01.2019 - Current
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Unloaded plants and nursery items from delivery trucks.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
Sales Associate (casual)
Murray River Small Goods
01.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Animal Shelter Volunteer
RSPCA
06.2017 - 06.2017
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
Education
High School Diploma -
Mount Stromlo High School
Waramanga, ACT12.2025
Skills
- Customer Assistance
- Team Collaboration
- Customer Service
- Excellent people skills
- Exceptional customer service
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Client Service
- POS System Operation
Hobbies
AFL
Soccer
Music
Food
Timeline
Nursery Hand (school Holiday Casual)
Neanger Nursery
01.2019 - Current
Sales Associate (casual)
Murray River Small Goods
01.2018 - Current
Animal Shelter Volunteer
RSPCA
06.2017 - 06.2017
High School Diploma -
Mount Stromlo High School
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