Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Feven Shita

Feven Shita

Rockbank,VIC

Summary

keeping a professional attitude in a variety of environments. My vibrant personality,which strives to provide excellent customer service,makes me the ideal candidate for the cabin crew position. Along with my ability to stay calm and collected,I am also a highly motivated and inspiring individual who projects this energy to those around me.who Has recently completed certificate lll in cabin crew training.

Overview

8
8
years of professional experience

Work History

Support Worker

Smart Choice Care
12.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Customer Service Representative

Customer Service At SM Cosmetics, Melbourne
06.2018 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Customer Service African Taste Restaurant
02.2016 - 04.2018
  • food and beverage pairings
  • strong communication skills
  • problem -solving skills
  • customer service expertise
  • ability to lift heavy trays
  • organisation

Education

Certificate III Individual Support - Certificate III Individual Support

Educare Training Institute of Australia
Melbourne, VIC
2023

Certificate III - Aviation (Cabin Crew)

William Angle's
Melbourne, VIC
2020

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Customer Service

Languages

Amharic
Native or Bilingual

Timeline

Support Worker

Smart Choice Care
12.2023 - Current

Customer Service Representative

Customer Service At SM Cosmetics, Melbourne
06.2018 - 09.2020

Customer Service Representative

Customer Service African Taste Restaurant
02.2016 - 04.2018

Certificate III Individual Support - Certificate III Individual Support

Educare Training Institute of Australia

Certificate III - Aviation (Cabin Crew)

William Angle's

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Feven Shita