Filipe Fontana
Gold Coast,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Food and Beverage Attendant
Bond University
Gold Coast, Qld
03.2021 - Current
- Ensured cleanliness and organization of dining areas and service stations to enhance guest experience.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs and organising areas.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Delivered high standards of customer service during high-volume shifts, contributing to customer satisfaction.
- Engaged customers in friendly conversation to create enjoyable bar atmosphere.
Maintenance Technician
JMF Motor & CIA LTDA
Salto, SP
04.2017 - 06.2018
- Conducted routine inspections of equipment and facilities for maintenance needs.
- Maintained inventory of tools and replacement parts to support efficient maintenance operations.
- Collaborated with team members to troubleshoot and resolve technical issues, improving operational uptime.
- Documented maintenance activities in logs to ensure compliance and facilitate tracking of maintenance history.
- Followed safety protocols while performing maintenance tasks on-site.
- Scheduled preventive maintenance to reduce equipment downtime and prolong lifespan.
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Assisted in the installation of new machinery and equipment.
Administrator
JMF Motor & CIA LTDA
Salto, SP
06.2011 - 06.2015
- Managed daily administrative tasks to support operational efficiency.
- Maintained accurate records and files, ensuring easy access for internal documentation.
- Provided customer support through phone and email inquiries.
- Collaborated with team members to improve office organization and resource allocation.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Prepared reports on various projects for management review.
- Coordinated with IT department to resolve technical issues, ensuring uninterrupted access to computer systems.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Analyzed operational processes, identifying areas for improvement to streamline workflows.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
Education
Diploma - Project Management
Envirotech Education
Gold Coast, QLD10.2020
MBA - Marketing
Fundacao Getulio Vargas
Sorocaba, SP, Brazil12.2017
BBA - Business Administration
PUCCAMP
Campinas, SP, Brazil12.2012
Skills
- Food and beverage knowledge
- Order accuracy
- Inventory management
- Customer service
- Customer engagement
- Conflict resolution
- Problem solving
- Detail orientation
- Multitasking techniques
- Team collaboration
- Communication skills
- Professionalism
- Willingness to learn
- Training programs
- Continuous improvement
- Brand representation
- Facility maintenance
Languages
English
Full Professional
Spanish
Limited
Portuguese
Native/ Bilingual
Timeline
Food and Beverage Attendant
Bond University
03.2021 - Current
Maintenance Technician
JMF Motor & CIA LTDA
04.2017 - 06.2018
Administrator
JMF Motor & CIA LTDA
06.2011 - 06.2015
Diploma - Project Management
Envirotech Education
MBA - Marketing
Fundacao Getulio Vargas
BBA - Business Administration
PUCCAMP