Finehika Hifo

• Maintained high customer satisfaction standards to meet or exceed targets Eg. always making sure customers are before after leaving satisfied and pleased with product that they may have purchased.
• Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Assisted customers with complaints, questions and concerns.

• Developed and maintained courteous and effective working relationships with staff and customers.
• Able to carry out 24 hour day-to-night duties accurately and efficiently in all times.
• Highly respectful towards others , friendliness and willingness to help wherever needed and if possible.
• Maintained excellent attendance record, consistently arriving to work on time 100%.

Community and volunteer experience

• Prepared and served hot or cold beverages such as coffee, espresso drinks and teas before and after morning services which were 7:30am and 12:30pm.
• Made sure guests were satisfied with all orders and taking swift action to correct problems.
• Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.