Finlay McDonald
Summary
A strong leader and curious problem-solver with experience in compliance, regulatory affairs and customer relations. Aiming to move into a full time role that will enhance my analytical skills and critical thinking capabilities; whilst utilising my current knowledge of internal systems and processes at The Star.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Support Officer
The Star Sydney
03.2024 - Current
- Ensure legal and regulatory compliance to The Star's Internal Control Manuals and the NSW Casino Control Act 1992 as they pertain to the Safer Gambling space.
- Assist guests with self-exclusion agreements and refer to appropriate gambling treatment services and financial counselling.
- Responsible for investigative work into patrons of interest, including auditing accounts and processing referrals to Financial Crime/ Investigations teams.
- Work with internal teams to improve safety measures and raise awareness.
Intern
NSW MP Electoral Office
08.2023 - 03.2024
- Developed and prepared administrative material for local residents, voters and staffers.
- Responsible for using electoral roll software and databases to analyse and review constituent information; thus improving the efficiency and effectiveness of local assistance and garnering political support.
- Made representations on behalf of the MP for local issues such as crime, transport and the environment.
Bartender
Woollahra Hotel
10.2023 - 02.2024
- Main responsibilities included taking orders, making drinks, running food, maintaining stock rooms and clearing glasses.
- Gained skills in bartending and food service and developed interpersonal skills through engaging with patrons.
Education
Bachelor of Commerce/ Bachelor of Advanced Studies - Accounting and Finance
University of Sydney
Higher School Certificate -
Sydney Grammar School
01-2023
Skills
- Self-motivated
- Learning-oriented attitude
- Strong written and verbal communication skills
- Attention to detail
- Adaptable
- Reliable
- Good interpersonal skills
- Critical thinker
Accomplishments
- University of Sydney Elite Athlete Program
- Represented Australia for Indoor Volleyball at Asian Championships 2023
- 4-time National Champion for Volleyball NSW
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Casino Special Employee Licence
Timeline
Guest Support Officer
The Star Sydney
03.2024 - Current
Bartender
Woollahra Hotel
10.2023 - 02.2024
Intern
NSW MP Electoral Office
08.2023 - 03.2024
Bachelor of Commerce/ Bachelor of Advanced Studies - Accounting and Finance
University of Sydney
Higher School Certificate -
Sydney Grammar School
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