Fiona-Lee Peck
Wynnum,Queensland
Summary
I am a Compliance Officer withing the TCF sector, with expertise in auditing supply chains to ensure adherence to legislative minimum standards and health and safety requirements. In my current role, I focus on the needs of members, workers, stakeholders, and employers, striving to achieve all tasks while remaining motivated by positive outcomes. I am adept at adapting to continuous system changes, processes, and procedures, and I have a strong enthusiasm for learning new concepts, which allows me to grasp new information quickly. I thrive in a values-based organiation
Overview
20
20
years of professional experience
Work History
Compliance Officer
Manufacturing Division CFMEU (TCF Sector)
07.2024 - Current
- Maintained up-to-date knowledge of applicable laws and regulations.
- Developed risk assessment models to identify potential compliance risks.
- Visit and meet with workers in TCF factories, sweatshops, and home-based work environments.
- Audit supply chains for compliance with all legislative minimum standards and health & safety requirements.
- Map and analyse company supply chains.
- Prepare correspondence, reports, campaigns, and work to resolve non-compliance in the TCF Sector
- Permit Holder – TCF Sector - Right of Entry
Superannuation Service Consultant & Compliance Line Officer
Cbus Super
Brisbane, QLD
12.2018 - 07.2024
- Deliver quality service experience to members, unions, and employers via, face to face, written, telephone, webchat, inbound and outbound communication channels;
- RG146 Compliant - Providing general advice to Cbus and Media Super members;
- Brisbane office point of contact for all members in face to face environment, providing end to end services, general advice and knowledge, application assistance on all Cbus and Media Super products and services. (Insurance, retirement, Joining etc)
- Assisting other teams to support them in their work loads (Advice call back)
- Performed duties in accordance with applicable standards, policies and regulatory guidelines;
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork;
- Work collaboratively with key stakeholders internally to provide proactive reporting of employers and subcontractors that are not meeting their superannuation obligations;
- Quality and accuracy of information provided to member and sponsoring organisations;
- Closely monitor and supervise, release of authorized information to sponsoring union organisations;
Quality Assurance and Office Coordinator
Trident Traffic Management And Labour Hire
Brisbane, QLD
05.2017 - 12.2018
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- HR Management for up to 250 employees: completing new hire orientation, incident reports and benefits paperwork on behalf of employees.
- Database management of all employee files and allocations
- Reconciled account files and produced monthly reports to keep director informed about office operations.
- Implementing quality management system and completing external audits - Health & Safety management systems, for compliance certifications
Office Manager
B & A Roofing
Coffs Harbour, NSW
11.2010 - 04.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Implemented project management techniques to overcome obstacles and increase team productivity
- Coordinated special projects and managed schedules
- Compared vendor prices and negotiated for optimal savings
- Delivered performance reviews, recommending additional training or advancements
Key Account Manager
Old Mutual Wealth
Southampton, UK
09.2007 - 11.2010
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Consistently achieved top ranking team within the company
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Prioritized tasks and projects to meet tight deadlines.
- Exceptional computer skills
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service.
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
Customer Adviser
Natwest Bank
Southampton, UK
08.2004 - 08.2007
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Documented customer interactions in internal database to maintain complete customer service history.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Investigate and resolve error, transactions, complaints and queries in accordance with government regulations.
Education
First Aid & CPR - First Aid
St Johns Ambulance
07.2023
RG146 - Superannuation
AIST
03.2021
HSR - Health And Safety
Skills Tech
06.2020
RG146 - Superannuation
ASFA
02.2019
RIGHT OF ENTRY
FWC
2023
Skills
- Auditing
- Microsoft Office
- Organisation and Time Management
- Database Management
- Resource management
- Conflict Resolution
- Collaboration
- Flexible & Adaptable
Timeline
Compliance Officer
Manufacturing Division CFMEU (TCF Sector)
07.2024 - Current
Superannuation Service Consultant & Compliance Line Officer
Cbus Super
12.2018 - 07.2024
Quality Assurance and Office Coordinator
Trident Traffic Management And Labour Hire
05.2017 - 12.2018
Office Manager
B & A Roofing
11.2010 - 04.2017
Key Account Manager
Old Mutual Wealth
09.2007 - 11.2010
Customer Adviser
Natwest Bank
08.2004 - 08.2007
First Aid & CPR - First Aid
St Johns Ambulance
RG146 - Superannuation
AIST
HSR - Health And Safety
Skills Tech
RG146 - Superannuation
ASFA
RIGHT OF ENTRY
FWC
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