Francesca Grossi
Deans Marsh,VIC
Overview
11
11
years of professional experience
Work History
Client Support Officer
Family Safety Victoria
06.2021 - Current
- Deliver client-focused objectives as aligned with strategic policy directions for Family Safety Victoria
- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression
- Provide clear description of services provided by Hub, and provide timely and up-to-date information, in response to phone, e-mail and face-to-face enquiries
- Identify client pathways within internal Hub environment, and support client access to relevant services and team members
- Respond effectively to ensure that Aboriginal people receive culturally appropriate services that meet their needs
- Provide administration support, including ascertaining and maintaining client information, stakeholder and community service organisation communication, and general clerical duties
- Keep accurate and complete records of work activities in accordance with legislative requirements and Victorian Government’s records, information security and privacy policies and requirements.
Intercultural Project Officer
Melton City Council
08.2017 - 06.2020
- Worked collaboratively to plan, implement and evaluate a range of activities that respond to self-identified needs of diverse communities
- Built and maintained strong relationships with and between relevant communities, service providers, educational institutions and other relevant bodies
- Facilitated opportunities to enable cultural expression, transmission, recognition and celebration between generations and groups
- Supported relevant social research and community engagement processes to increase undertaking of community needs, challenges and aspirations
- Supported development and implementation of policies, procedures and associated community programs across Council
- Facilitated connections to and awareness of, community services sector amongst culturally and linguistically diverse communities
- Actively participated in strategic partnerships to improve service outcomes.
Community Development Officer
Melton City Council
08.2019 - 12.2019
- Secondment position responsible for LGBTQIA+ portfolio and delivery of the Community Partnership Program
Centre Coordinator
Life Without Barriers
01.2015 - 08.2017
- Worked collaboratively with stakeholders and community to plan, implement, and evaluate a suite of programs and activities that respond to identified needs of people seeking asylum
- Activated centre through client-initiated and driven activities, providing the opportunity for clients to develop responses and solutions to address their own needs and issues
- Actively participated in strategic partnerships, networks, and stakeholder relationships to improve client outcomes
- Managed a team of staff including a Cultural Liaison Officer, Cultural Support Workers, and Administration Officers
- Maintained Health and Safety legislation and safe work principles
- Provide administrative support to business unit by developing and implementing policies and processes to ensure smooth running of facility
- Led the local Reconciliation Action Plan Committee
Partnerships Coordinator
United Nations Association of Australia, Young
01.2020 - 01.2021
- Identified and engaged with allies across all sectors that align with UNAA and UNAAV priorities
- Built and maintained strong relationships with the relevant stakeholders
- Developed collaborative processes or alliances to advance issues
- Worked closely with events, and marketing team to organise partner involvement at UNAAV YP events
- Provided support in assigning duties and responsibilities to partnership team members and track progress
- Assisted with the Partnership Lead in coordinating event activities
Team Leader
Asylum Seekers Resource Centre
01.2013 - 12.2014
- Developed and operated the Social and Community Development Information Hub
- Provided leadership and support to volunteers in regards to running of SCD
- Conducted client intake, assessment, referral and monitoring
- Maintained accurate records of all interactions with members as per organisational policy and program requirements
- Facilitated orientation tours of Melbourne and local suburbs
- Linked members to community and mainstream services
- Organised events and activities on significant cultural and religious dates
- Presented narratives on social media that communicate positive stories of people seeking asylum and their contributions
- Encouraged a sense of belonging, and connectedness; improved loneliness, social isolation and mental health to all members.
Education
Master of Peace and Conflict Studies -
University of Sydney
2023
Bachelor of International Development -
La Trobe University
2014
Victorian Certificate of Education -
Salesian College
2006
Additional Information
- Awards , Awarded Emerging Leader, Melton City Council Employee Awards June 2018 Finalist Young Achiever Award, LGPro Awards February 2020
Timeline
Client Support Officer
Family Safety Victoria
06.2021 - Current
Partnerships Coordinator
United Nations Association of Australia, Young
01.2020 - 01.2021
Community Development Officer
Melton City Council
08.2019 - 12.2019
Intercultural Project Officer
Melton City Council
08.2017 - 06.2020
Centre Coordinator
Life Without Barriers
01.2015 - 08.2017
Team Leader
Asylum Seekers Resource Centre
01.2013 - 12.2014
Master of Peace and Conflict Studies -
University of Sydney
Bachelor of International Development -
La Trobe University
Victorian Certificate of Education -
Salesian College
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