Jaqueline Martins Batista
Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new challenges. Devoted to giving every customer a positive and memorable experience with care and love.
Overview
9
9
years of professional experience
Work History
Client Support Officer
Intense Health
Perth/East Perth, WA
05.2023 - Current
- Scheduling over 2,000 appointments weekly.
- Documented and responded to incoming correspondences to address questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
Dance Instructor
Self-employed
Perth, WA
03.2023 - 03.2023
- Conducted dance class for pregnant women.
- Created choreography adapted for pregnancy.
- Promoted a calm and friendly environment for the participants to feel safe and free to dance on their own pace.
- Built positive relationships with students, parents, colleagues and administrators.
- Monitored student performance and offered feedback to support goal achievement.
General Manager
Sparkfitness
Perth/ Willetton, WA
03.2020 - 07.2021
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created social media content.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
Kickboxing Instructor
Sparkfitness
Perth/Willetton , WA
01.2019 - 04.2021
- Adjusted instructional techniques and class routines to meet diverse fitness levels.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
Assistant Store Manager
Fat Maki Restaurant
Perth/ West Perth, WA
01.2017 - 06.2019
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Compliance Team Lead
Allergisa Research
São Paulo/Brazil , SP
06.2015 - 10.2016
- Maintained compliance frameworks, policies and documentation to support audits.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Maintained and revised policy procedures for general operation of compliance program.
- Trained staff members on new procedures and policies.
- Audited clinical experiment to ensure safety and compliance.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
Education
Certi III & IV Fitness - Health And Fitness
FIT COLLEGE Western Australia & South Australia
Bibra Lake, WA02-2026
Some College (No Degree) - Diploma of Leadership And Managment
Academies Australasia Institute
Perth11.2018
Proficiency in English - Cambridge English
Language Links School
Perth01.2018
MBA - Quality Control And Compliance
University of Campinas
Campinas/Brazil09.2014
Bachelor of Science - Molecular Biology
University of Campinas
Campinas/Brazil12.2012
Skills
- Proficient in customer service
- Teaching strategies
- Safety understanding
- Analytical eyes for details
- Time management
- Great communication and writing skills
- Customer relationship management
- Advanced MS Office Suite knowledge
- Scheduling and Calendar Management
Scientific article published
- As a result of my research during uni I accomplished to have an article published in a national magazine.
- http://www.scielo.br/scielo.php?script=sci_abstract&pid=S0001-37652020000100901&lng=en&nrm=iso&tlng=en
Timeline
Client Support Officer
Intense Health
05.2023 - Current
Dance Instructor
Self-employed
03.2023 - 03.2023
General Manager
Sparkfitness
03.2020 - 07.2021
Kickboxing Instructor
Sparkfitness
01.2019 - 04.2021
Assistant Store Manager
Fat Maki Restaurant
01.2017 - 06.2019
Compliance Team Lead
Allergisa Research
06.2015 - 10.2016
Some College (No Degree) - Diploma of Leadership And Managment
Academies Australasia Institute
Proficiency in English - Cambridge English
Language Links School
MBA - Quality Control And Compliance
University of Campinas
Bachelor of Science - Molecular Biology
University of Campinas
Certi III & IV Fitness - Health And Fitness
FIT COLLEGE Western Australia & South Australia
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