NASRA ELMI
Footscray
Summary
Committed to working with young people, women from CALD communities, and refugee backgrounds to improve their health, wellbeing and safety. Dedicated to empowering these individuals through education, access to resources, and community-based initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Support Officer
Family Safety Victoria
11.2021 - Current
- Responded effectively to clients from diverse communities to ensure an inclusive and responsive approach.
- Provided a clear description of services provided by the hub, and provided timely and up-to-date information, in response to phone, email and face-to-face enquiries
- Actively developed and maintained effective working relationships across the Hub workforce
Case Manger (After-hours)
Women's Health West
04.2020 - Current
- Responded to and triaged Victoria Police (L17) and intake referrals, ensuring that women most at risk receive a timely response.
- Provided face-to-face and phone first response service for women and their accompanying children
- Liaised with and provided handover to Safe Steps/Orange Door and afterhours services as required.
- Completed comprehensive risk assessments of women and developed immediate safety plans.
- Provided accurate information, support, resources ,referrals (to internal and external services) and material aid to women.
Receptionist
Women's Health West
07.2018 - 11.2021
- Screened calls to ensure an appropriate and timely service response to women and children experiencing family violence
- Contributed to the effective management and delivery of administrative and operational functions to ensure prompt and service-focused support to WHW.
- Escalate family violence calls for women at most risk to First Response Team and triage calls where necessary.
Beauty Advisor
Sephora
11.2019 - 02.2020
- Welcomed customers by greeting them; offering them assistance where needed.
- Identified customer needs and recommend cosmetics and skin care products
- Consulted with customers to determine their skin type, skincare concerns, and style preferences.
- Processed payments by totaling purchases; processing checks and cash.
Brokerage Administrator
Women's Health West
07.2019 - 08.2019
- Maintained spreadsheets and applicable databases relating to the allocation of funds for FSP Provided administrative support to case managers and team leaders seeking approval for requests for flexible support packages.
- Liaised with a diverse range of services and responded to queries relating to the supply of items
- Responded to requests for reports and other written documents, ensured that all material was accurate and completed
Education
Master of Social Work -
Australian College of Applied Professions - ACAP
Melbourne12.2024
Bachelor of Health Sciences - Rehabilitation Counselling
Latrobe University
Melbourne05.2019
High School Diploma -
Ilim Islamic College
Broadmeadows, VIC2015
Certification
- MARAM Comprehensive Family Violence Specialist- Renewing Practice from CRAF- MARAM, completed 17 & 18 September
- First Aid training completed 16.11.2020
- ESafetyWomen training completed 24.06.2020
- Critical legal issues (Foundation training) completed 28.07.20
- Elder Abuse prevention training completed 20.06.2020
- Firewarden course completed 03.03.2021
- SafeTalk Suicide Alertness workshop completed 04.06.2024
Volunteering
FAMILY INCLUSIVE LANGUAGE SUPPORT
Tutor March,2017-January, 2019
- Supported early years, primary or secondary school students, from refugee and culturally and linguistically diverse backgrounds.
- Helped with homework to enhance literacy and numeracy skills, all delivered through a range of learning activities linked to the curriculum of local schools.
Wingate Avenue Community Centre
Social Work student placement. August,2023-February,2024
- Conducted assessments with community members to determine their support needs, employing a person-centred approach to facilitate goal achievement.
- Assisted community members visiting the centre for various supports, including priority housing applications, utility relief, and Australian citizenship applications.
- Provided support to community centre staff as required, particularly in organizing community events.
- Participated in and contributed to the Monday Food Relief program, building relationships with local community members.
Referee
Muna Osman
Fills Project Officer – Maribyrnong City Council
Email: muna.osman@maribyrnong.vic.gov.au
Mobile: 0421 741 655
Sarah Goodhart
Manager- Business and Operations -WHW
Email: Sarah.g@whwest.org.au
Mobile: 03 9689 9588
Timeline
Client Support Officer
Family Safety Victoria
11.2021 - Current
Case Manger (After-hours)
Women's Health West
04.2020 - Current
Beauty Advisor
Sephora
11.2019 - 02.2020
Brokerage Administrator
Women's Health West
07.2019 - 08.2019
Receptionist
Women's Health West
07.2018 - 11.2021
Master of Social Work -
Australian College of Applied Professions - ACAP
Bachelor of Health Sciences - Rehabilitation Counselling
Latrobe University
High School Diploma -
Ilim Islamic College
- MARAM Comprehensive Family Violence Specialist- Renewing Practice from CRAF- MARAM, completed 17 & 18 September
- First Aid training completed 16.11.2020
- ESafetyWomen training completed 24.06.2020
- Critical legal issues (Foundation training) completed 28.07.20
- Elder Abuse prevention training completed 20.06.2020
- Firewarden course completed 03.03.2021
- SafeTalk Suicide Alertness workshop completed 04.06.2024
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