Frances Marsh
Marsden,QLD
Summary
Experienced with creating supportive living environments for youth. Utilizes conflict resolution techniques to manage challenging situations. Knowledge of therapeutic approaches to encourage positive behavior change.
Residential care professional prepared to contribute expertise in youth development and support. Proven history of creating positive and inclusive environments, while adapting to dynamic needs. Skilled in crisis intervention and team collaboration, demonstrating reliability and flexibility.
Professional youth support specialist with strong focus on team collaboration and achieving results. Skilled in providing emotional and behavioral support, crisis intervention, and mentoring. Adaptable and reliable, ensuring consistent care and guidance for youth in dynamic environments. Known for excellent communication skills, empathy, and ability to foster positive atmosphere.
Overview
13
13
years of professional experience
Work History
Residential Youth Worker
All care Austrailia
Brisbiane, QLD
02.2024 - Current
- Provided emotional support to youth in residential care settings.
- Implemented daily routines and structured activities for residents.
- Facilitated group discussions to promote social skills and teamwork.
- Collaborated with multidisciplinary teams to address client challenges.
- Maintained accurate records of interactions and incidents for reporting purposes.
- Monitored behavior and reported concerns to supervisory staff.
- Educated youth on coping strategies and conflict resolution techniques.
- Provided support services to families of residents in order to ensure successful transition back into home life after release from residential care setting.
- Participated in weekly case conferences to review client progress and develop new goals for clients.
- Organized recreational activities such as field trips and outdoor sports events for youth participants.
- Utilized evidence-based practices when working with clients to ensure best outcomes possible.
- Assisted in developing behavior modification programs tailored towards each resident's needs.
- Managed medication administration process for residents according to physician instructions.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
AOD SUPPOERT WORKER
ANGLICARE CAIRNS
Cairns, QLD
03.2020 - 05.2024
- Assisted in daily operational tasks ensuring efficient service delivery to clients.
- Supported team in maintaining high standards of cleanliness and safety protocols.
- Collaborated with staff to improve workflow efficiency and client satisfaction.
- Trained new employees on best practices and organizational policies.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
AOD SUPPORT WORKR
DASSA ALICE SPRINGS
ALIESPRINGS NT
02.2013 - 03.2017
- Oversaw daily operations to ensure compliance with safety protocols and organizational standards.
- Trained and mentored junior staff on effective workflow processes and best practices.
- Implemented process improvements that enhanced efficiency in service delivery and client satisfaction.
- Conducted regular audits of operational procedures to identify areas for enhancement.
- Analyzed feedback from clients to inform adjustments in service offerings and operational strategies.
Education
Diploma Community Serves And Case Management -
Aspire
Brisbane, QLDSkills
- Behavior modification
- Case management
- Medication administration
- Emotional support
- Life skills teaching
- Positive reinforcement
- Transportation assistance
- Substance abuse awareness
- Self-care awareness
- Advocacy
Timeline
Residential Youth Worker
All care Austrailia
02.2024 - Current
AOD SUPPOERT WORKER
ANGLICARE CAIRNS
03.2020 - 05.2024
AOD SUPPORT WORKR
DASSA ALICE SPRINGS
02.2013 - 03.2017
Diploma Community Serves And Case Management -
Aspire
Education
other