Frank Jaehwan Lee
Dandenong North
Summary
Hardworking, energetic and reliable job seeker with strong organisational skills and with the ability to cultivate key client relationships and teamwork for multiple diverse companies and workplaces. Expertise in client services, hospitality, relationship-building and communication.
Overview
2
2
years of professional experience
Work History
Client Advisor
Estee Lauder (Tom Ford)
02.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships approximately 10 customers monthly through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.
Hospitality Team Member
Laurent Bakery
08.2023 - 02.2024
- Developed and maintained positive relationships with customers.
- Efficiently recognised what roles were needed and fulfilled them with professional expertise e.g. working with customers, or shortage of food items and stock.
- Built rapport with regulars and increase return rate of customers.
- Developed having a great relationship with team members at the workplace.
- Contributed to a 20 - 25k daily revenue day via customer service and with hospitality skills.
- Worked through intense peak hours in Chadstone shopping centre.
- Learnt many food handling skills beyond that of Bon Chicken.
Bon Chicken Glen Waverley
Hall Server
11.2022 - 04.2023
- Provided customers with professional hospitality service.
- Successfully operated and handled heavy items that were delivered.
- Worked flexible hours across late nights and weekends.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Used critical thinking to solve pressured situations.
- Created friendly relationships with staff
- Worked through peak hours in Glen Waverley.
Education
Bachelor of Arts - Business And Marketing
Monash University
Melbourne, VIC06-2026
Graduated -
Mazenod College
Mulgrave, VIC11.2022
Skills
- Multitasking Abilities
- Active Listening
- Interpersonal Communication
- Excellent Communication
- Decision-Making
- Organisational skills
- Bilingual
- Service Quality
- Cash Register Operations
- Technology handling
- Client retention strategies
- Cross-selling techniques
- Consultative selling
- Product promotion
- Customer consultations
Accomplishments
- 2017 Waverley Korean School Student of the year award
- 2018 AMEB: practice in music award
- 2022 VCE graduate certificate
- 2021 VCE Korean Second Language certificate
- 2017 Australian volleyball schools cup and 2019 Victorian state league: Gold medal
- 2018 Australian volleyball schools cup and 2019 Victorian states schools cup: Bronze
Medal
- 2019 Australian Volleyball schools cup: Silver medal
- 2016 Music Captain - Good Shepherd Parish School
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Volunteer Experience
Korean Catholic Community in Melbourne:
Sunday school teacher (2023 - present)
- Taught secondary/high school student every Sunday and helped run activities such as fundraising for the Korean Catholic Community in Melbourne.
- Created a safe space for children and students to learn and to build rapport amongst themselves in a learning environment.
Korean Catholic Community in Melbourne:
Altar service during Church (2015-2021)
- Built friendly relationship with altar servers.
- Helped set up activities when going to camps and trips.
- Taught and helped younger altar servers the skills to become a great altar server.
Mazenod College (Mission Action Day fundraising):
- Helped the school run food stores and games stores to raise money for Catholics missions in other countries, e.g China, Indonesia and Philippines.
- Helped the school to raise more than 60k in a single day fundraising.
Timeline
Client Advisor
Estee Lauder (Tom Ford)
02.2024 - Current
Hospitality Team Member
Laurent Bakery
08.2023 - 02.2024
Bon Chicken Glen Waverley
Hall Server
11.2022 - 04.2023
Bachelor of Arts - Business And Marketing
Monash University
Graduated -
Mazenod College
Similar Profiles
Egle ZvairaityteEgle Zvairaityte
Senior Sales Consultant at Tom FordSenior Sales Consultant at Tom Ford
Traleana MalvertyTraleana Malverty
Freelance Beauty Adviser at Estee LauderFreelance Beauty Adviser at Estee Lauder
Adesola AbegundeAdesola Abegunde
HR Services Representative at Estee Lauder CompaniesHR Services Representative at Estee Lauder Companies