Freya Coghlan
Labrador ,QLD
Summary
I have a diverse working background in multiple industries which makes me a well rounded professional employee ready to take on any challenge presented to me including 12 hour shift's.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Concentrix
Robina, QLD
03.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
Traffic Controller
Costal Group Services
Chirn Park QLD
09.2023 - Current
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Stood for 10 hours with led traffic wand directing traffic.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
- Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.
- Served as a valuable resource for resolving complex traffic-related issues, offering insights and recommendations based on extensive industry knowledge and experience.
- Coordinated with other agencies toestablish proper traffic control during periods of construction or other events.
- Strengthened interdepartmental relationships by collaborating with colleagues from various agencies, ensuring seamless coordination during joint operations.
- Responded to citizen complaints to address community concerns and maintain public trust.
Furnace Operator
South 32
George Town, TAS
04.2017 - 04.2021
- Conducted thorough end-of-shift handovers, communicating pertinent information to incoming operators for seamless transitions between shifts.
- Enhanced furnace efficiency by conducting regular inspections and preventative maintenance.
- Increased overall productivity by troubleshooting equipment malfunctions and resolving them swiftly.
- Improved product quality through close attention to detail and adherence to established procedures and standards.
- Reduced downtime for repair work by monitoring furnace performance and addressing issues proactively.
- Assisted in training new hires on furnace operation procedures, fostering a supportive learning environment for their professional growth.
- Safeguarded product integrity by consistently adhering to company specifications during the heat-treating process.
- Promoted a culture of teamwork among coworkers, fostering open communication channels for increased collaboration within the department.
- Upheld a strong commitment to environmental stewardship by adhering to regulatory compliance requirements and minimizing waste generation during production processes.
- Demonstrated adaptability in handling multiple furnaces simultaneously, adjusting priorities as needed based on shifting demands.
- Maintained a safe working environment, following all safety protocols and guidelines during furnace operation.
- Operated equipment such as lift trucks, bobcats and cranes to transport materials and products.
- Maintained safe operations of furnace melting metal such as ferromanganese and silicomanganese .
- Reacted calmly and quickly in emergency situations to best provide support for employees and seek additional help.
- Documented daily activities efficiently and accurately with accurate company logs.
- Closely watched employee use of tapping equipment, maintaining high standards of safety and quality in work zones.
- 12 hour shifts
Laboratory Technician
South 32
George Town, TAS
03.2014 - 04.2021
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, muffle furnace, and xrf spectrometer's.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained new associates in laboratory procedures and standards.
- Collected and performed analytical testing on in-process product.
- Prepared and assured accuracy of standards and reagents needed for analyses.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Collaborated with other departments to establish cohesive laboratory operations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- 12 hour shifts
Environmental Sampling
South 32
George Town Tas
04.2014 - 04.2017
- Reduced sampling errors through diligent implementation of stratified random sampling methods during survey distribution.
- Conducted fieldwork for geochemical sampling, stream sediment analysis, and soil sampling to identify potential mineral deposits.
- Planned future sampling opportunities and special events.
- Tested and maintained water quality with periodic sampling.
- Inspected outbound shipments and conducted random sampling of product quality.
- Studied sampling techniques and their implications for generalizing results to populations.
- Improved water quality by conducting regular sampling and analysis of various water sources.
- Prioritized daily shipping schedules against shipping orders.
- Streamlined shipping processes by implementing bulk shipping plans, reducing shipping costs per item sold.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Simplified shipping and receiving processes for improved workflow.
- Operated extruding, forming, pressing and compacting machines to shape and form metal materials.
- 12 hour shifts
Education
Diploma Of Laboratory Technology -
TAFE Tasmania
Launceston, TAS11.2014
Certificate III In Laboratory Skill - Science, Technology, And Society
TAFE Tasmania
Launceston, TAS11.2014
Certificate IV In Laboratory Techniques - Science, Technology, And Society
TAFE Tasmania
Launceston, TAS11.2014
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call Center Operations
- Call center experience
- Inbound Call Management
- Logistics Coordination
- Problem-solving abilities
- Microsoft Excel
Certification
White card
Bridge and Gantry crane
Radiation training
Red zone training
Forklift license
Driver's license
Isolation training
RSA
Timeline
Customer Service Officer
Concentrix
03.2024 - Current
Traffic Controller
Costal Group Services
09.2023 - Current
Furnace Operator
South 32
04.2017 - 04.2021
Environmental Sampling
South 32
04.2014 - 04.2017
Laboratory Technician
South 32
03.2014 - 04.2021
Diploma Of Laboratory Technology -
TAFE Tasmania
Certificate III In Laboratory Skill - Science, Technology, And Society
TAFE Tasmania
Certificate IV In Laboratory Techniques - Science, Technology, And Society
TAFE Tasmania