Fulbert Xavier Xavier Selvaraj
Heidelberg,VIC
Summary
Successful Customer Service Personal with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Duty Manager
SSP Australia Pty Ltd
07.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Restaurant Manager
Grilld Burgers Pty Ltd
07.2021 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Team Member
Red Rooster Restaurant
01.2019 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
BP Fuel Station
10.2017 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
7 Eleven Store
02.2013 - 11.2014
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Deli Team Member
Woolworths Supermarket
02.2012 - 11.2012
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Education
Master of Science - Automotive Engineering
RMIT University
Melbourne, VIC2014
Master of Science - ENGINEERING MANAGEMENT
Charles Darwin University
Casuarina, NT2012
Bachelor of Science - Mechanical Engineering
Anna University
India2011
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Customer Communication
- Attention to Detail
- Professionalism and Integrity
- Cash Management
- Verbal and written communication
- Policy Implementation
- Operational Efficiency
- ERP Software
- Goal-Oriented
Certification
RSA
First Aid Supervisor
Food Safety Supervisor
Timeline
Duty Manager
SSP Australia Pty Ltd
07.2023 - Current
Restaurant Manager
Grilld Burgers Pty Ltd
07.2021 - 07.2023
Team Member
Red Rooster Restaurant
01.2019 - 07.2021
Customer Service Representative
BP Fuel Station
10.2017 - 12.2019
Customer Service Representative
7 Eleven Store
02.2013 - 11.2014
Deli Team Member
Woolworths Supermarket
02.2012 - 11.2012
Master of Science - Automotive Engineering
RMIT University
Master of Science - ENGINEERING MANAGEMENT
Charles Darwin University
Bachelor of Science - Mechanical Engineering
Anna University
RSA
First Aid Supervisor
Food Safety Supervisor
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