Fury Al-sadoon
Forest Lake
Summary
Dedicated and compassionate Tenancy Manager with a strong background in security, community housing, and tenancy operations. Experienced in supporting vulnerable cohorts, including asylum seekers and individuals at risk of homelessness. Proven track record in managing leases, resolving tenancy issues, and maintaining safe, well-managed properties. Skilled in liaising with real estate agents, support services, and government agencies to secure and sustain housing under head lease arrangements. Proficient in tenancy management systems, with advanced computer skills and expert-level experience using Reapit PM (formerly Console Cloud), including issuing tenancy forms and accurately processing receipting.
Overview
3
3
years of professional experience
Work History
Tenancy Manager
Common Ground Queensland
07.2024 - Current
- Manage tenancy operations and support for vulnerable individuals, including refugees, asylum seekers, and those at risk of homelessness
- Coordinate with support services to ensure tenants receive appropriate assistance, including referrals, case planning, and follow-ups
- Handle tenant communications, lease agreements, rent payments, and conflict resolution
- Liaise with real estate agents and property owners to secure and maintain housing under head lease arrangements
- Oversee property inspections, maintenance requests, and enforce house policies to ensure safe, well-managed living environments
- Use Excel, Word, and tenancy management systems to track data, write reports, and maintain compliance with tenancy regulations
- Provide crisis intervention and practical support to tenants in emergency housing or complex situations
Concierge
Common Ground Queensland
04.2022 - 07.2024
- Responded to medical and fire emergencies by providing first aid and notifying the appropriate emergency personnel
- Investigated any suspicious activity and took appropriate action
- Assisted in the investigation of security breaches or other incidents and drafted reports to management
- Developed and implemented security protocols and procedures to protect personnel and assets
- Used Excel and Word amongst other software to assist in signing in and signing out guests and contractors.
Security Officer
National Security Management
03.2022 - 03.2024
- Investigated security breaches, theft, vandalism, and other criminal activities on the premises, and notified law enforcement as needed
- Enforced safety policies and rules to ensure the protection of property and personnel
- Provided customer service to guests and visitors to the facility
- Investigated any suspicious activity and took appropriate action
- Confirmed alarms and responded to fire emergencies in accordance with established protocols
- Implemented and used RSA guidelines in accordance with QLD laws to permit or refuse entry to patrons
Education
Property Management Essentials
Real Estate Institute of Queensland
Brisbane, QLD02-2025
Skills
- Verbal and written communication
- Property management
- Documentation and reporting
- Stakeholder management
- Customer service
- team-work based
- Lease administration
- Legal compliance
- Building maintenance
- Invoice processing
Accomplishments
- Successfully housed over 30 individuals and families experiencing homelessness or seeking asylum through head lease arrangements
- Led the coordination of property inspections, lease renewals, and dispute resolutions, improving tenancy stability and retention
- Developed and implemented a streamlined process for issuing tenancy forms and receipting through Reapit PM, reducing admin errors
- Collaborated with support services to design exit strategies for vulnerable tenants, preventing unnecessary evictions
- Advocated for tenant wellbeing while balancing property compliance, resulting in strong relationships with real estate agents and housing providers
- Responded to emergency housing needs within 24 hours, ensuring rapid placement and tenant safety
- Played a key role in compliance with QLD tenancy legislation, including issuing breach notices, Notices to Leave, and attending QCAT hearings
LANGUAGES
English - Native speaker
Arabic - Native speaker
COURSES
- Oct 2022 — Oct 2024 Control persons using empty hand techniques, Australian workforce devolvement institute
- Oct 2022 — Oct 2024 Provide Advanced first aid, Australian workforce devolvement institute
- Oct 2022 — Oct 2024 Manage conflict and security risks using negotiation, Australian workforce devolvement institute
Timeline
Tenancy Manager
Common Ground Queensland
07.2024 - Current
Concierge
Common Ground Queensland
04.2022 - 07.2024
Security Officer
National Security Management
03.2022 - 03.2024
Property Management Essentials
Real Estate Institute of Queensland
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