Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Gaelek Chhoegyal Yangzom

Gaelek Chhoegyal Yangzom

Tuart Hill,WA

Summary

I’m Gaelek, a 19-year-old university student currently studying at UWA. I bring a strong sense of responsibility and dedication to every role I take on, particularly in customer service settings. My past experiences have equipped me with excellent multitasking and organizational abilities, especially in fast-paced environments. I am confident in handling tasks such as managing paperwork, processing payments, and completing orders efficiently. I also have experience coordinating deliveries and shipments with a keen eye for detail and a systematic approach. I’m eager to contribute to a supportive team environment and continue learning through new challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Broadway IGA
03.2021 - 10.2024
  • Assisted customers with inquiries, ensuring prompt resolutions and enhancing overall satisfaction.
  • Managed inventory levels, coordinating restocking efforts to maintain product availability.
  • Processed transactions accurately, maintaining cash register accountability and adherence to company policies.
  • Trained new team members on customer service protocols and operational procedures, fostering a collaborative environment.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Monitored store cleanliness and organization standards, ensuring compliance with health regulations and enhancing shopping experience.
  • Resolved customer complaints effectively, utilizing strong communication skills to de-escalate situations.

Cashier

Bhutan Duty Free
11.2023 - 12.2023
  • Maintained a clean and organized checkout area to enhance customer experience and operational flow.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Biomedical Science - Neuroscience

University of Western Australia
Perth, WA
01-2026

High School Diploma -

Shenton College
WA
01-2023

Skills

  • Complaint handling
  • Customer consultation
  • Complaint resolution
  • Calm under pressure
  • Understanding customer needs
  • Flexible work hours

Certification

  • Certificate II in Hospitality and Tourism

Languages

English
Full Professional
Korean
Full Professional
Tibetan
Full Professional

Timeline

Cashier

Bhutan Duty Free
11.2023 - 12.2023

Customer Service Assistant

Broadway IGA
03.2021 - 10.2024

Bachelor of Biomedical Science - Neuroscience

University of Western Australia

High School Diploma -

Shenton College
Gaelek Chhoegyal Yangzom