Gail Siebenhausen
Kingsthorpe,QLD
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Retail Worker
Toowoomba Rugs
01.2018 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Courier
TNT Express
02.2001 - 12.2017
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Drove safely at all times to avoid accidents and harm.
Education
High School Diploma -
Centenary Heights State High School
Toowoomba, QLDTimeline
Retail Worker
Toowoomba Rugs
01.2018 - Current
Courier
TNT Express
02.2001 - 12.2017
High School Diploma -
Centenary Heights State High School
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