Garry Birkmann-Little

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Streamlined communication between customers and internal departments for timely issue resolution.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.

Managed inventory restocking efficiently to maintain optimal stock levels.

Streamlined arrangements for international cargo transport.

• Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
• Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
• Improved customer satisfaction by delivering high-quality prints within tight deadlines.