Gayani Wastu
Launceston,TAS
Summary
Energetic and achievement-focused. Reservation and Revenue Manager with seven years of experience in the hospitality industry. Proven expertise in front office operations, exceptional customer service delivery, financial management, and revenue analysis. Seeking to leverage my skills and experience in a similar capacity to drive business growth and exceed organizational objectives.
Overview
6
6
years of professional experience
Work History
Reservation and Revenue Manager
Hotel Grand Chancellor Launceston
10.2023 - Current
- Increase revenue by implementing effective pricing strategies and monitoring market trends to ensure budget expectations are achieved.
- Provide team leadership, mentoring and support to reservation staff with daily operations as well as promotional strategies in support of key revenue metrics, such as ADR, RevPAR, occupancy and channel mix.
- Responsible for overseeing all group blocks and allotments while coordinate with Sales department on rate for groups, corporate clients and RFP.
- Develop strong relationships with travel agencies to implement package and promotional activities.
Reservation and Revenue Supervisor
The Hotel Grand Chancellor
05.2022 - 10.2023
- Ensure accuracy of all reservations including rate codes, payment instructions for corporate, travel agencies to high level of customer satisfaction and smooth operation.
- Compare daily, weekly and monthly rates with competitors and implement strategies to attract stakeholders thought hotel distribution channels during low seasons.
- Manage group reservations ensuring group blocks, costing, meal plans and payments are allies with group terms and conditions.
- Collaborate with sale, event and front office departments to provide exceptional customer service and make good relationship with clients.
Guest Service Agent
The Sebel Hotel
06.2021 - 05.2022
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Formulated procedures to use in event of accidents, fires or other emergencies.
Guest Service Agent and Finance Officer
Peppers Cradle Mountain Lodge
06.2020 - 06.2021
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Carry out financial activities, including banking , complete weekly payments to suppliers, recordkeeping and other account receivable duties.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Finance Officer
Pullman Quay Grand Sydney Harbour
06.2019 - 03.2020
- Manage bank transfers including other account payable duties accurately and carry out banking duties weekly to maintain adequate cash flow in reception and other departments.
- Allocate expenses to accounts and cost by analyzing invoice and expense reports recording entries.
- Prepare invoices in timely manner while reviewing account receivable aging reports to ensure compliance.
Guest Service Agent
IBIS World Square
04.2018 - 05.2019
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided guest assistance, including recommendations for tourist attractions.
Education
Master's of Professional Accounting -
Charles Sturt University
Sydney, NSW05.2018
Bachelor of Science - Aviation and Management
London Metropolitan University
London 07.2012
Skills
- Planning and implementation
- Detail-oriented and accurate
- Activity logging and reporting
- Account and revenue tracking
- Profitability and revenue generation
- Multitasking Abilities
- Teamwork and Collaboration
- Time management
- Customer satisfaction
Timeline
Reservation and Revenue Manager
Hotel Grand Chancellor Launceston
10.2023 - Current
Reservation and Revenue Supervisor
The Hotel Grand Chancellor
05.2022 - 10.2023
Guest Service Agent
The Sebel Hotel
06.2021 - 05.2022
Guest Service Agent and Finance Officer
Peppers Cradle Mountain Lodge
06.2020 - 06.2021
Finance Officer
Pullman Quay Grand Sydney Harbour
06.2019 - 03.2020
Guest Service Agent
IBIS World Square
04.2018 - 05.2019
Master's of Professional Accounting -
Charles Sturt University
Bachelor of Science - Aviation and Management
London Metropolitan University
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