Gayathri Devi Thotappa
Southbank
Summary
A highly motivated and customer-oriented individual seeking a part-time role in the hospitality or retail sector. With a background in customer service, cash handling, and multitasking, I bring strong communication and problem-solving skills ideal for fast-paced restaurant environments. Passionate about delivering exceptional service and contributing positively to team success.
Overview
4
4
years of professional experience
Work History
Hospitality Trainee (Part-time)
Indra café Restaurant
01.2024 - 12.2024
- Assisted with front-of-house operations including greeting guests, managing seating arrangements, and maintaining dining area cleanliness.
- Practiced order taking and basic food prep under the supervision of kitchen staff.
- Shadowed senior staff to learn food safety procedures, POS usage, and customer interaction etiquette.
- Developed multitasking and time management skills during high-demand periods.
- Gained hands-on experience in hospitality service through informal weekend shifts and event support.
Store Assistant
Loyal World Supermarket
11.2023 - 12.2024
- Provided exceptional customer service by greeting shoppers, assisting with product selection, and ensuring all customer needs were met in a friendly and efficient manner.
- Managed inventory by restocking shelves, organizing products, and ensuring that all items were accurately labeled, contributing to a well-maintained and visually appealing store.
- Operated cash registers, processed transactions, and handled both cash and card payments, maintaining accuracy and efficiency at checkout.
- Assisted in the execution of in-store promotions and discounts, ensuring that customers were informed of current sales, which resulted in increased customer satisfaction and sales.
- Handled customer inquiries and resolved complaints in a professional manner, ensuring a positive shopping experience and customer loyalty.
- Supported the store manager with stocktaking, inventory control, and placing orders for popular items, ensuring the supermarket was always fully stocked and prepared for high-demand periods.
Senior Software Engineer
Accenture in India
11.2020 - 10.2023
- Worked on data extraction to fetch data from external services using python's 'requests' library APIs.
- Utilised python and data analysis libraries such as Pandas and Matplotlib to clean, preprocess, and visualise data. Effectively communicated insights through visualisations and reports, ensuring clear and impactful presentations for stakeholders.
Education
Masters - data science
RMIT University
Melbourne, Victoria11.2026
Bachelors of Engineering - Computer Science
Visvesvaraya Technological University
09.2020
Skills
- Cash Management
- Quick Learner
- Strong Decision-Making Abilities
- Effective Communication
- Customer Service
- Multitasking
- Cooking Skills
- Knowledge of Coffee
- Proficient in MS Excel, Word, and PowerPoint
- Cash handling proficiency
- Upselling strategies
- Front desk operations
- Sales and upselling
Languages
English: Fluent (Written & Spoken)
Kannada: Native, Fluent (Written & Spoken)
Timeline
Hospitality Trainee (Part-time)
Indra café Restaurant
01.2024 - 12.2024
Store Assistant
Loyal World Supermarket
11.2023 - 12.2024
Senior Software Engineer
Accenture in India
11.2020 - 10.2023
Bachelors of Engineering - Computer Science
Visvesvaraya Technological University
Masters - data science
RMIT University
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