Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESIREE GANDAWA

PERTH,WA

Summary

Hardworking employee with excellent customer service, good time management as well as an organised approach to duties. Devoted to giving every client a positive and memorable experience. Highly effective at managing calendars in demanding, fast paced environments that require multitasking and well versed in resource loading.

Overview

5
5
years of professional experience

Work History

Scheduling Officer- Clinical

Rockybay
Perth, W.A
01.2023 - Current
  • Developing and maintaining rosters to meet clients needs.
  • Ensure all updates or changes due to personal leave or other unforeseen requirements are actioned.
  • Followed up with no-show appointments via phone call or email reminder.
  • Handled incoming calls and inquiries with professionalism, ensuring a positive experience for clients.
  • Resolved any scheduling issues or discrepancies as they arose.
  • Booked pool cars for therapists.
  • Communicated effectively with clinical staff about upcoming appointments and changes in availability.
  • Assisted in training new employees on scheduling operations and processes.

Scheduler

Amana Living
Perth, WA
02.2019 - 12.2022
  • Planned, coordinated, and scheduled shifts in alignment with organizational policies.
  • Scheduling new client services and handling email communication.
  • Contact consumers and carers to advise them of staffing and time changes.
  • Review and provide information such as hours worked and travel kilometers for payroll processing.
  • Work in conjunction with leaders and the Payroll team to resolve staff queries.
  • Schedule services to maximise the utilisation of staff in line with their availability ,location and training competencies.

Education

Bachelor of Science - Telecommunications

Midlands State University
Zimbabwe
12-2017

Skills

  • Exceptional verbal and written communication
  • Excellent customer service
  • Reliable and Flexible
  • Excellent Interpersonal Skills and Ability to build and maintain relationships
  • Forecasting
  • Proficient in Microsoft office suite
  • Ability to maintain professionalism and perform under pressure
  • A good team player but also able to work autonomously as required

Timeline

Scheduling Officer- Clinical

Rockybay
01.2023 - Current

Scheduler

Amana Living
02.2019 - 12.2022

Bachelor of Science - Telecommunications

Midlands State University

Similar Profiles

CREATE PROFILE
DESIREE GANDAWA