Geethaka Senarathna
Magill,SA
Summary
Dedicated and adaptable Human Services graduate with hands-on experience in care coordination, case management, and community support through roles at Patty Health and Care, The Big Issue, and aged care facilities. Skilled in NDIS processes, care planning, stakeholder liaison, and compliance with quality and ethical standards. Demonstrates strong organisational skills, cultural competence, and a client-focused approach. Holds full Australian working rights and committed to delivering high-quality support that empowers individuals and communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aged Care Worker (Student Placement)
Charles Young Aged Care
03.2024
- Assisting residents with personal care, including bathing and grooming.
- Helping with daily living activities, such as feeding and meal preparation.
- Maintaining cleanliness and organization in residents' living spaces.
- Providing companionship and emotional support to residents.
- Monitoring residents’ well-being and reporting any concerns to the care team.
- Engaging residents in recreational activities and social interactions.
- Assisting with mobility and transportation within the facility.
Care Coordinator - Student/Casual
Patty Heath and Care
04.2025 - Current
- Coordinated NDIS participant supports and services in line with care plans.
- Developed, updated, and monitored individual care plans.
- Liaised with clients, families, and service providers to ensure quality outcomes.
- Maintained accurate records and compliance with NDIS standards.
- Assisted with audit preparation and quality assurance processes.
Customer Service Supervisor - Casual
IGA
04.2023 - Current
- Overseeing daily operations and ensured high standards of customer service
- Managing and training staff to enhance team performance and customer satisfaction.
- Addressing customer inquiries and resolved issues effectively.
- Monitoring inventory levels and coordinating with suppliers for restocking.
Customer Service/Driver/Detailer - Casual
Avis Car rental
02.2024 - 11.2024
- Greeting and assisting customers with their rental needs.
- Providing information about vehicle options and rental procedures.
- Facilitating the pick-up and drop-off of vehicles.
- Ensuring vehicles are clean and well-maintained before customer use.
- Handling customer inquiries and resolving issues promptly.
Community Support Worker (Student Placement)
The Big Issue
07.2024 - 10.2024
- Supporting vendors with disabilities and social disadvantages in managing magazine sales.
- Booking sales pitches, providing resources, and conducting needs assessments for referrals to services.
- Facilitating training on communication, financial literacy, and digital skills.
- Advocating for vendors’ access to essential services, offering ongoing case management.
- Engaging vendors in community programs to promote inclusion and reduce isolation.
- Documenting progress and collaborating with supervisors on support plans.
Crew Member
McDonald's
12.2022 - 03.2023
- Providing high-quality customer service, taking orders and handling transactions efficiently.
- Preparing food items following strict quality, hygiene, and safety standards.
- Ensuring cleanliness and organization of workstations and dining areas.
- Working collaboratively in a fast-paced environment to meet customer demands.
Education
Bachelor of Human Services - Community Work
Equals International
Adelaide, SA07.2025
University Foundation Program - Information Technology
Australian College of Business & Technology
01.2021
Skills
- Case coordination & client support (NDIS)
- Care planning & needs assessment
- Community engagement & advocacy
- Knowledge of ACWA Code of Ethics & NDIS Quality Standards
- Stakeholder liaison & relationship building
- Documentation & record management
- Audit preparation & compliance monitoring
- Strengths-based & person-centred practice
- Cultural competence & diversity awareness
- Time management & organisational skills
- Microsoft Office & client management systems
- Confidentiality & safeguarding principles
Certification
- Certificate 3 in individual support (Aged care & Disability care)
- First Aid + CPR Certificate Manual handling certificate
- Child safe environment training certificate
- Working with Children Check Holder
- NDIS worker screening check
- Aged care sector employment screening check
- Vulnerable person related employment screening check General employment probity screening check
- Australian Driving Licence Holder
- National Police Clearance
Timeline
Care Coordinator - Student/Casual
Patty Heath and Care
04.2025 - Current
Community Support Worker (Student Placement)
The Big Issue
07.2024 - 10.2024
Aged Care Worker (Student Placement)
Charles Young Aged Care
03.2024
Customer Service/Driver/Detailer - Casual
Avis Car rental
02.2024 - 11.2024
Customer Service Supervisor - Casual
IGA
04.2023 - Current
Crew Member
McDonald's
12.2022 - 03.2023
University Foundation Program - Information Technology
Australian College of Business & Technology
Bachelor of Human Services - Community Work
Equals International
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