Gek Chen NG (WENDY)
Box Hill,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
COUNTER HAND
CANNINGS PTY LTD
01.2024 - Current
- Improved customer satisfaction by providing efficient and courteous service at the counter.
- Promoted upselling opportunities through suggestive selling techniques, increasing average transaction value.
- Handled cash transactions accurately, maintaining proper cash drawer balances and security.
- Processed orders on POS system and accepted cash and charge payments.
- Promote Meats to customer
Barista All Rounder
Airport Retail Enterprises
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
BARISTA All Rounder
Airport Retail Enterprises
10.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cafe All Rounder
Epalin Pty Ltd
05.2021 - 09.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Helped to do coffee ( shots and steam milk), do milkshakes and toast the food
- Always willing to work longer if needed
Receptionist
The Ironing Shop
11.2019 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped to iron the clothes and put it back into the basket when it is done
Restaurant Manager
Jin Man Pty Ltd
04.2015 - 09.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Restaurant Manager
Chin Chin Chinese Restaurant
08.2014 - 01.2015
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Diploma Of Hospitality - Hospitality
Southbank Institute Of Technology
Brisbane, QLDBachelor Of Business - International Tourism And Hotel Management
Griffith University
Brisbane, QLD08.2014
Skills
- Cleanliness standards
- Money Handling
- POS Systems
- Team Player
- Attention to Detail
- Guest service
- Food and Beverage Service
- Upselling strategies
- Fast and efficient service worker
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Malay
Professional Working
References
Jack Summerland
Store Manager (Hawthorn)
Cannings Pty Ltd
0431140891
Corey Law
Head Of National Operations Australia
Airport Retail Enterprise
0447271447
Irene Ng
Cafe Owner
Epalin Pty Ltd
0430100223
Availability
Monday To Saturday (Including Public Holidays)
Timeline
COUNTER HAND
CANNINGS PTY LTD
01.2024 - Current
Barista All Rounder
Airport Retail Enterprises
08.2023 - Current
BARISTA All Rounder
Airport Retail Enterprises
10.2022 - 07.2023
Cafe All Rounder
Epalin Pty Ltd
05.2021 - 09.2022
Receptionist
The Ironing Shop
11.2019 - 05.2021
Restaurant Manager
Jin Man Pty Ltd
04.2015 - 09.2018
Restaurant Manager
Chin Chin Chinese Restaurant
08.2014 - 01.2015
Diploma Of Hospitality - Hospitality
Southbank Institute Of Technology
Bachelor Of Business - International Tourism And Hotel Management
Griffith University
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