Gemma Milczewski
Albany Creek
Summary
Motivated professional with a background in sales and cashier operations, excelling in fast-paced environments by assisting customers in finding the right products and creating positive shopping experiences. Skilled in task delegation and team support, showcasing adaptability, quick learning abilities, and a constant eagerness to develop new skills. Currently pursuing a Diploma of Travel and Tourism to strengthen passion for customer engagement, sales, and the service industry, with the goal of transitioning into a receptionist role to apply strong communication and organizational skills in a professional, team-oriented environment.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Williams Shoes
05.2023 - Current
- Assist customers with product selection, enhancing sales and customer satisfaction.
- Maintain organized displays, contributing to a streamlined shopping experience.
- Process transactions efficiently, ensuring accurate and prompt service.
- Collaborate with team to meet sales targets, fostering a supportive work environment.
- Drove sales growth by effectively engaging customers and utilizing product knowledge, achieving consistent monthly sales targets and enhancing customer satisfaction ratings.
Sales Assistant
Oscar Wylee
07.2022 - 04.2023
- Guided customers in eyewear choices, boosting satisfaction and repeat visits.
- Worked with team to surpass sales goals, driving store success.
- Handled customer inquiries promptly, enhancing service and loyalty.
- Applied product knowledge to suggest solutions, increasing sales.
Sales Assistant
Lowes Menswear
10.2021 - 05.2022
- Assisted customers with product selection, enhancing sales and customer satisfaction.
- Achieved monthly sales targets consistently, contributing to overall store performance.
- Developed strong product knowledge, improving customer interactions and support.
- Resolved customer inquiries efficiently, enhancing shopping experience.
- Supported team in inventory management, ensuring stock accuracy.
Sales Assistant
Autograph
03.2021 - 10.2021
- Assisted customers with product choices, boosting satisfaction and repeat visits.
- Managed inventory to maintain stock levels and reduce shortages.
- Collaborated with team to achieve sales goals, enhancing store success.
- Resolved customer queries promptly, improving service quality and retention.
- Used product knowledge to recommend items, increasing sales volume.
Education
High School Certificate -
Albany Creek State High School
Albany Creek, QLD11.2019
Certificate II - Tourism SIT20116
Albany Creek State High School
Albany Creek, QLD01.2019
Certificate I - Information, Digital Media and Technology ICT10115
Albany Creek State High School
Albany Creek, QLD01.2017
Skills
- Customer Service
- Sales
- Upselling
- Communication
- Problem-Solving
- Task Delegation
- Teamwork
- Time Management
- Multitasking
- Product Knowledge
- Sales Strategies
- Cash handling
Timeline
Sales Assistant
Williams Shoes
05.2023 - Current
Sales Assistant
Oscar Wylee
07.2022 - 04.2023
Sales Assistant
Lowes Menswear
10.2021 - 05.2022
Sales Assistant
Autograph
03.2021 - 10.2021
Certificate I - Information, Digital Media and Technology ICT10115
Albany Creek State High School
High School Certificate -
Albany Creek State High School
Certificate II - Tourism SIT20116
Albany Creek State High School
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