Gemma Lee Rogers
Perth,WA
Summary
Dynamic and client-focused professional with a rich background in retail and beauty therapy, notably at Bang On Brows. Excelled in using POS systems and enhancing customer experiences through expert assistance and empathy. Proven multitasking and time management skills ensured high client satisfaction and efficiency. Achieved significant improvements in service delivery and product recommendation accuracy.
Overview
4
4
years of professional experience
Work History
Casual Retail Assistant
Neverland Store
04.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate the clothing, and suggested suitable options.
- Stocked clothing, clearly labeling items, and arranging according to size and color.
- Replenished sales floor clothing and organized shelves, racks, and bins for optimal appearance.
Beauty Therapist
Bang On Brows
12.2022 - 02.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including lashes, brows, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Recommended beauty products to clients to best suit them.
School Based Work Placement
Beauty Studio Dunsborough
11.2020 - 11.2020
School Based Work Placement
Rockabella Beauty
10.2020 - 10.2020
School Based Work Placement
Santa Maria College PE Department
06.2020 - 06.2020
Education
Certificate III In Nail Technology - Mail Technology
WA Academy
Perth, WA09.2023
Diploma Of Beauty Therapy - Beauty
WA Academy
Perth, WA09.2023
Certificate II In Retail Cosmetics - Retail Cosmetics
WA Academy
Perth, WA02.2022
Skills
- Customer Assistance
- Multitasking
- Patience and Empathy
- Time Management
Timeline
Casual Retail Assistant
Neverland Store
04.2024 - Current
Beauty Therapist
Bang On Brows
12.2022 - 02.2024
School Based Work Placement
Beauty Studio Dunsborough
11.2020 - 11.2020
School Based Work Placement
Rockabella Beauty
10.2020 - 10.2020
School Based Work Placement
Santa Maria College PE Department
06.2020 - 06.2020
Certificate III In Nail Technology - Mail Technology
WA Academy
Diploma Of Beauty Therapy - Beauty
WA Academy
Certificate II In Retail Cosmetics - Retail Cosmetics
WA Academy
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