Genevieve Maunder

• Entry-level position in journalism, supporting newsroom operations and editorial initiatives.
• Experience in writing and reporting, content creation and editing, research and fact-checking, and managing social media content for leading newspapers and magazines.
• Engaged with customers professionally, addressing inquiries and concerns effectively.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.

Undertook a two-week hospitality work placement as part of Year 12 studies.

• Provided exceptional customer service in fast-paced dining environment.
• Handled transactions efficiently, processing payments and managing cash register.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Managed scheduling, appointments, and calendar coordination for accountants, ensuring efficient workflow and time management.
• Prepared, formatted, and maintained financial and administrative documents, including reports, correspondence, and client records.
• Maintained organised filing systems (digital and physical) to ensure accurate record-keeping and quick document retrieval.
• Assisted with data entry and updating accounting software, ensuring accuracy and confidentiality of financial information.
• Processed invoices, receipts, and expense records in line with firm procedures.
• Supported compliance tasks by organising documents for audits, tax lodgements, and regulatory requirements.
• Maintained confidentiality of sensitive client and financial information at all times.

• Assisted visitors with the purchase of souvenirs, providing friendly customer service and handling transactions accurately.
• Supported event attendees by answering enquiries and providing information about event schedules, activities, meals, and local tourist attractions.
• Collaborated with other volunteers to ensure smooth event operations and positive visitor experiences.
• Sorted, organised, and displayed merchandise effectively to maximise presentation and accessibility.
• Assisted with stock control tasks, including counting and recording merchandise for stocktakes.
• Maintained cleanliness and organisation of event areas throughout the event.
• Assisted with cleaning, packing up, and dismantling event equipment at the conclusion of the event.