Georgia Holmes

Retail Assistant

Bed Bath & Beyond

11.2022 - 01.2024

Used POS system to process sales, returns, online orders, and gift card activations.
Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labeling items, and arranging according to size or colour.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Contributed to maintaining high levels of customer satisfaction by assisting with resolving customer disputes.
Partnered with team members to successfully reach sales targets and effectively market store promotions.
Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Answered incoming calls and emails to provide product information, features and benefits.
Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
Participated in staff meetings to discuss sales targets and strategies for achieving them.
Updated product pricing and signage to reflect current promotions and discounts.
Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Recommended complementary purchases to customers, increasing revenue.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.