Georgia Lloyd
Mount Colah,NSW
Summary
Trustworthy, reliable and dedicated customer service employee with 2 years of experience serving customers and operating register. Talented at correctly taking information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs. I offer good communication skills and my positive energy allows customers to feel at ease.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Worker
RSL
02.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Improved kitchen efficiency by swiftly stacking dishes, utensils, and cookware for the kitchen hands.
- Taking drink orders professionally in a timely order.
Customer Service Cashier
Coles Service
09.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Meet customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Remained positive, enthusiastic and understanding when faced with problems or asked to do something different.
- Worked as a team to ensure our job was done thoroughly.
Education
High School Diploma -
Mercy Catholic Collage
Chatswood, NSW09.2023
Skills
- Problem-Solving
- Customer Complaint Resolution
- Loss Prevention
- Good communication
- Active Listening
- Cooperative Attitude
- Analytical Thinking
- Team Collaboration
- Positive attitude
- Customer Transactions
Accomplishments
- Achieved fastest scanner multiple times by completing the checkout with accuracy and efficiency.
- One of the finalist of assistant checkout golden coach.
- Graduated Year 12 at Mercy Catholic Collage
- Completed HSC requirements in 2023
- 2023 netball grand winner for MCC
- Multiple early entry offers to Universities for 2024
Additional Information
I’m an enthusiastic individual who is motivated to complete tasks thoroughly. I am able to quickly learn new skills, be part of a team environment and make positive contributions. I am able to listen effectively, understand concerns and problem solve to ensure tasks run smoothly.
Affiliations
- Harini Coles Service Manager:
- 0422 258 361
Certification
RSA License - December 2023 to December 2028
I am able to responsibly sell alcohol to customers over the age of 18 after completing this course.
RCG- February 2024 to February 2028.
Timeline
Hospitality Worker
RSL
02.2024 - Current
Customer Service Cashier
Coles Service
09.2021 - Current
High School Diploma -
Mercy Catholic Collage
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