GEORGIA WILSON
Conder,Australia
Summary
Hardworking and passionate individual with strong communication skills. Eager to learn new skills and apply them to any role. Building connections and fostering relationships within the workplace is enjoyable, as it allows embracing different perspectives and growing in various ways. Known for dependability and excelling at managing multiple priorities with a positive attitude. Always ready to take on additional responsibilities to contribute to team goals. Natural ability to quickly grasp new concepts and consistently strive to perform at the best. Thrive in a team environment and become a valuable asset to your company.
Overview
8
8
years of professional experience
Work History
Hairdresser
Lanyon Hair Center
Canberra
09.2023 - 12.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Improved overall office efficiency by consistently updating and maintaining a comprehensive filing system, ensuring quick access to essential information.
- Examined, categorized, and sorted incoming documents.
Car Salesman
John McGrath Canberra
Woden/Queanbeyan
10.2022 - 09.2023
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance department to expedite loan approvals, improving overall customer experience.
- Maintained organized filing systems for easy access to essential documents, increasing office efficiency.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Worked well in a team setting, providing support and guidance.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Streamlined office operations by leveraging advanced software skills in Microsoft Office Suite applications.
HAIRDRESSER
Urban Hair And Beauty
Young, NSW
01.2021 - 10.2022
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Streamlined data collection processes for increased efficiency in data entry and analysis.
- Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
CLEANER
Cherry Blossom Cleaning
Young, NSW
01.2018 - 09.2021
- Set up workstation and treatment room with products, equipment and supplies to facilitate services
- Kept notes listing preferences and services provided to clients for quick reference
- Created repeat business by developing long-term relationships with regular customers to increase client base
- Developed and implemented comprehensive cleaning plan for entire building
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Used time management and efficient cleaning methods to meet deadlines
RECEPTIONIST
Ella Bache
Young, NSW
01.2020 - 01.2021
- Maintained confidentiality of information regarding clients and company
- Organized, maintained and updated information in computer databases
- Assisted with onboarding new clients and securing paperwork completion
- Scheduled office meetings and client appointments for staff teams
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Restocked supplies and submitted purchase orders to maintain stock levels
- Confirmed appointments, communicated with clients, and updated client records
Customer Service
MCDONALD'S
Tamworth, NSW
03.2016 - 12.2017
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Developed customer service policies and procedures to meet and exceed industry service standards
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Answered constant flow of customer calls with minimal wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Backed up reception desk by answering phones, scheduling appointments and processing payments
Education
Year 12 Certificate - Hsc Certificate
Young High School
Young, NSW12.2020
Skills
- Customer Service and Assistance
- Strong Communication and Interpersonal Skills
- Team Collaboration
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Telephone Etiquette
- Microsoft Outlook Proficiency
- Office Administration
- Data Entry
- Scheduling appointments
- Confidential Document Control
- Customer Relations
- Data organization
- Mail handling
Additionalinformation - References
- Jodie Orr, 0458 040 681
- Kristy Naumann, 0427 972 405
- Jordyn Talor, 0432 792 291
Timeline
Hairdresser
Lanyon Hair Center
09.2023 - 12.2023
Car Salesman
John McGrath Canberra
10.2022 - 09.2023
HAIRDRESSER
Urban Hair And Beauty
01.2021 - 10.2022
RECEPTIONIST
Ella Bache
01.2020 - 01.2021
CLEANER
Cherry Blossom Cleaning
01.2018 - 09.2021
Customer Service
MCDONALD'S
03.2016 - 12.2017
Year 12 Certificate - Hsc Certificate
Young High School