Hairdresser with 31 years experience. Delivers modern and classic hair designs and techniques for men, women and children. Successful business owner of 22 years.
Conversational and energetic with expertise in fostering client loyalty. Detail oriented team player with strong organizational skills and ability to handle multiple tasks simultaneously.
Skilled in interpreting client requests and able to smoothly handle questions and resolve concerns with great problem solving abilities. Excellent communication and customer service skills.
Overview
31
31
years of professional experience
Work History
Hairdresser
Bex Hair Design Self
4 Ackerly Ave Benalla, VIC
04.2007 - Current
Greeted customers, answered phones and booked appointments.
Provided consultations to discuss hairstyle options for clients.
Shampooed, conditioned and blow-dried client's hair.
Cut, styled and colored customer's hair according to their preference using scissors, clippers and coloring products.
Maintained cleanliness of salon equipment, tools and work areas.
Advised clients on how to maintain their hairstyles at home between visits.
Suggested retail products to clients that would help them maintain their style.
Analyzed hair texture and condition before recommending appropriate styling methods.
Maintained accurate records of client's details including name, contact number, payment information.
Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
Upsold additional services like styling products or accessories to increase revenue for the business.
Developed relationships with regular clients by providing excellent customer service.
Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
Responded to customer inquiries by phone, email and in person.
Pre-booked future appointments to increase repeat business.
Used curlers, rollers and curling irons to press and curl hair.
Treated customers to shampooing and head massage to promote loyalty.
Hairdressing
Studio 8 Hairdressing Self
Nunn St Benalla, Vic
07.2002 - 04.2007
Same job description as above
Hairdresser
Time Hairdressing
32a Liverpool St, London
09.2001 - 05.2002
Job description as above plus.......
Attended fashion shows and other events to stay updated on new styles and techniques.
Trained new staff members in proper procedures for cutting, styling and coloring hair.
Assisted colleagues in setting up stations before starting a shift or closing down after it ends.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Maintained updated knowledge through continuing education and advanced training.
Hairdresser
Studio 8 hairdressing Debi Nicholson
Cecily St Benalla, Vic
10.1998 - 11.2001
Job description as per previous 2 jobs combined
Hairdresser
4th Avenue Hairdressing Laurie Palmer
Smithers, BC, Canada
01.1998 - 07.1998
Job description as above combined
Apprentice Hairdresser
Sayette Hairdressing Jenny Wellard & Jane Rush
Nunn St Benalla, Vic
09.1993 - 11.1997
Greeted and welcomed clients in a professional manner.
Provided consultation services to customers regarding their hairstyle needs and expectations.
Performed hair styling, cutting, coloring and other treatments as requested by clients.
Cleaned tools such as scissors, combs and brushes after each client's visit.
Maintained cleanliness and hygiene in the salon at all times.
Advised clients on home care products for their hair type.
Attended training sessions conducted by senior staff members to update skillset.
Prepared dyes, tints or bleaches needed for coloring procedures according to instructions from a qualified hairdresser.
Checked the quality of finished haircuts before they were presented to customers.
Kept records of services provided including information about products used.
Explained how to use various hair care products correctly.
Observed safety standards while working with chemicals like bleach or dye.
Stayed up-to-date with current fashion trends in order to offer advice on new looks.
Organized workstations and ensured that they were well stocked with necessary supplies.
Ensured that all equipment was properly sterilized between uses.
Provided friendly customer service throughout the entire appointment process.
Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
Created comfortable salon experiences for clients by offering drinks, snacks and chair adjustments throughout appointments.
Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.
Worked with senior stylists to create showcase hairpieces to gain professional salon experience and techniques.
Worked with 4 hairdressers and assisted in all areas, including coloring, styling and cutting.
Prepared bleach, toner and gloss with accurate measurements as requested by senior stylist.
Maintained stock of clean drying towels by washing and drying laundry during slow business hours.
Scheduled client appointments.
Kept work stations clean and sanitized scissors, combs and other styling tools.
Used curlers, rollers and curling irons to press and curl hair.
Education
Circuit Breaker Program Certificate -
Circuit Breaker
03-2024
Food & Safety Certificate -
Circuit Breaker
Benalla, VIC
02-2024
Certificate of Brain Health -
Circuit Breaker
Benalla, VIC
02-2024
Tuning Into Teens Program -
Gateway Community HealthHealth
Wangaratta, VIC
11-2023
Certifivate IV Hairdressing -
Western Melbourne Institute of Tafe
Melbourne, VIC
06-1997
Certificate of Facial & Body Waxing -
The Australian College of Hair Design And Beauty
Wangaratta, VIC
04-1997
Certificate of Make Up -
The Victorian College of Hair Design & Beauty
Wangaratta, VIC
02-1996
Victorian Certificate of Education -
Benalla High School
Benalla, VIC
12-1993
Skills
Appointment Scheduling
Customer Consultation
Men And Women Haircuts
Styling Advice
Outstanding Customer Service
Client Rapport Building
Outstanding Client Retention
Hair Coloring Assistance
Hair Treatments
Hair Washing And Blow Drying
Expertise In Hair Coloring
Innovative Hairstyling Techniques
Tool Disinfection
Cleaning And Sanitizing
Supply Management
Braiding
Advanced Communication Skills
Detail-Orientated
Strong Leader
Highly Motivated Self-Starter
Schedule Management
Basic Arithmetic Abilities
Special occasion & wedding hair
Quick Learner
Service Coordination
Telephone Management
Business Management
Affiliations
In my free time I enjoy portrait drawing & painting, running, gardening, camping and cooking.