Georgina Radford
Mount Warren Park,QLD
Summary
Motivated Customer Service Representative committed to providing high-quality service experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Aged Care Worker
Palm Lake Care
Mount Warren Park, QLD
02.2020 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained frequent supervision of residents unable to call for assistance.
Aged Care Worker
RSL Care
Waterford, QLD
11.2014 - 04.2019
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
Farm Hand
Melrose Station
Longreach, QLD
09.2012 - 07.2014
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Assisted in farm animal branding, dipping and shearing.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Repaired farm equipment, completing both emergency and preventive maintenance quickly and accurately.
- Administered feed supplements to cows and other livestock.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
Bartender
Eagle Tavern
Eageleby, QLD
10.2010 - 08.2012
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Customer Service Manager
Mc Donalds
Marsden, QLD
08.2008 - 09.2010
- Followed through with client requests to resolve problems.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Education
QCE -
Certificate III - Business Administration
Certificate I - Rural Operations
Graduate Certificate - First Aid & CPR
Certificate III - Aged Care, Home & Community Care
Skills
- Care Planning
- Relationship Building
- Physical Stamina
- High-quality customer service
- Time Management
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
Timeline
Aged Care Worker - Palm Lake Care
02.2020 - Current
Aged Care Worker - RSL Care
11.2014 - 04.2019
Farm Hand - Melrose Station
09.2012 - 07.2014
Bartender - Eagle Tavern
10.2010 - 08.2012
Customer Service Manager - Mc Donalds
08.2008 - 09.2010
Loganlea State High School - QCE,
Loganlea State High School - Certificate III, Business Administration
Beenleigh State High School - Certificate I, Rural Operations
First Aid Pro - Graduate Certificate, First Aid & CPR
Royal College Healthcare - Certificate III, Aged Care, Home & Community Care
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