Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Languages
Timeline
Generic

Georgios Droulias

Noble Park,VIC

Summary

Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Multisite Manager

Noisette
09.2023 - Current
  • Reduced costs by optimizing staffing levels, implementing cost-effective measures, and minimizing waste at each location.
  • Implemented standardized policies and procedures across all sites, ensuring consistent quality of operations and service delivery.
  • Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
  • Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
  • Managed budgets effectively by tracking expenses closely, identifying cost-saving opportunities, and implementing financial controls when necessary.
  • Recruited top talent for key positions at multiple locations using targeted strategies such as job fairs or social media campaigns.

Retail Store Manager

#1000 Bread
07.2023 - 09.2023
  • Responsible for sourcing, CV screening, interviewing and candidate assessment
  • Boosted employee retention rates by fostering positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Maintained clean and organized store appearance to enhance overall shopping experience for customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Performed opening and closing procedures.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.

Restaurant Manager

Nando's
01.2017 - 01.2023

Restaurant Manager

Nando's
01.2012 - 01.2016
    • Communicated well and used strong people skills to set up positive relationships with guests and employees
    • Scheduled and directed staff in daily work assignments to maximize productivity
    • Trained workers in food preparation, money handling and cleaning to help restaurant operations
    • Coached team members on food safety and sanitization processes, customer service, menu education and up selling techniques to drive revenue
    • Optimized profits by controlling food, beverage, and labor cost daily
    • Counselled and disciplined staff to address issues promptly and supply constructive feedback
    • Assessed operational performance to measure compliance with regulatory, industry and brand standards
    • Performed opening and closing procedures
    • Managed daily operations and processes including reservation, budgeting, and forecasting
    • Resolved problems or concerns to satisfaction of involved parties.

Education

High School Diploma -

Oakleigh South College
South Oakleigh
12.2009

Skills

  • Customer service best practices
  • Organization and Prioritization
  • Building Operations
  • Communication
  • Problem-solving
  • Productivity Improvement
  • Staff Development
  • Sales Management
  • Cost Control
  • Training and Development
  • Stock Rotation

Certification

  • First aid and CPR
  • Food Safety supervisor/Handling
  • RSA certified

Accomplishments

  • Led to achieve highest recommended score in Yumpingo, earning recognition from upper management and financial reward.
  • Consistency with maintaining high customer satisfaction ratings.
  • Top fourth ranking in state with company sustainability and purpose.

References

Given upon request

Languages

Greek
Native or Bilingual

Timeline

Multisite Manager

Noisette
09.2023 - Current

Retail Store Manager

#1000 Bread
07.2023 - 09.2023

Restaurant Manager

Nando's
01.2017 - 01.2023

Restaurant Manager

Nando's
01.2012 - 01.2016

High School Diploma -

Oakleigh South College

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Georgios Droulias