Geraldine Teo
Melbourne,VIC
Summary
Looking for a sponsorship Cafe Manager with a proven track record at Alf's Cafe Alfred Hospital, enhancing customer experience and streamlining coffee shop operations. Excelled in employee training, achieving superior service standards, and maintaining meticulous cleanliness. Skilled in barista arts and customer engagement, significantly elevating cafe ambiance and efficiency.
Overview
6
6
years of professional experience
Work History
Cafe Manager Barista
Alf's Cafe Alfred Hospital
07.2018 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
Education
Hospitality Administration And Management
Sacred Heart International College
Melbourne, VIC04.2020
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Employee Scheduling
- Order Management
- Food orders
- Reliable and Responsible
Timeline
Cafe Manager Barista
Alf's Cafe Alfred Hospital
07.2018 - Current
Hospitality Administration And Management
Sacred Heart International College
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