GERARD BELLEW
Altona,VIC
Summary
Dynamic professional with extensive experience at Bluefit, excelling in customer service and team leadership. Proven track record in expense management and operational efficiency, driving business growth through effective staff training and scheduling. Passionate about enhancing customer experiences while ensuring compliance and safety standards are met.
Overview
6
6
years of professional experience
Work History
Duty Manager
Bluefit
Essendon, Victoria
06.2025 - Current
- Oversaw day-to-day operations of leisure facility, ensuring smooth service delivery and compliance with safety standards to enhance customer experience.
- Managed, coached, and motivated a team of staff, allocating resources effectively to meet operational and business targets.
- Conducted staff scheduling, performance monitoring, and training to optimise workforce productivity.
- Maintained high standards of health, safety, and operational compliance, performing regular audits and addressing incidents promptly.
- Handled customer inquiries, complaints, and escalations, achieving swift resolutions to maintain high customer satisfaction.
- Monitored financial performance, including cash handling, reconciliations, and reporting, supporting overall profitability and operational efficiency.
Swim Instructor & Pool Deck Coordinator
Blueft
Essendon, Victoria
09.2024 - Current
- Delivered structured swimming lessons to individuals and groups, ensuring skill progression, safety, and positive learning outcomes.
- Supervised pool deck operations to ensure safety standards, compliance monitoring, and enforcement of pool rules.
- Coordinated scheduling of swim classes and staff rotations to enhance operational efficiency.
- Trained, supported, and motivated junior instructors to enhance performance and team cohesion.
- Updated clients and parents on progress, addressed concerns, and improved customer satisfaction.
Admin Officer
Northern Ireland Civil Service
Belfast, Antrim
01.2024 - 09.2024
- Managed client case-work by handling incoming and outgoing calls in a busy office environment.
- Maintained strict confidentiality and compliance with GDPR legislation in client interactions.
- Effectively use Microsoft Office and Excel on a daily basis to schedule meetings.
- Oversaw distribution of large sums of money, ensuring accurate amounts were sent to each client.
Business Manager
Rahon Enterprise
Belfast, Antrim
07.2021 - 01.2024
- Managed full operational oversight including financial performance, workforce planning, and customer experience to drive sustainable business growth. on a day-to-day basis.
- Drove performance against key business KPIs, implementing data-led strategies to increase revenue, optimise cost control, and improve overall financial performance.
- Completed monthly cash balance reconciliations and inventory audits, identifying variances and evaluating financial impact through P&L analysis, implementing strategies to minimize loss and maximize profit.
- Managed administrative operations including workforce scheduling, coordination of monthly management meetings, and end-to-end recruitment of new team members.
- Provided leadership and oversight to a workforce of 140 staff, ensuring alignment with business objectives and performance targets.
- Ensured adherence to organisational policies and standards while managing employee relations, performance management, and formal disciplinary actions.
Assistant Manager
Rahon Enterprise
Belfast, Antrim
04.2020 - 07.2021
- Managed and motivated teams of up to 30 employees, supporting workforce planning, performance management, and operational execution.
- Supervised team performance, enhancing focus and productivity to meet business targets and deliver excellent customer service.
- Executed daily cash reconciliations and managed safe, ensuring financial accuracy and security.
- Conducted daily inventory checks and food safety inspections, maintaining compliance with operational and hygiene standards.
- Ensured adherence to company policies and regulatory requirements, upholding operational efficiency and workplace standards.
Education
A-LEVEL -
ST MARYS CBGS
01-2019
GCSE -
ST MARYS
Belfast, Ireland01.2017
Skills
- Operations improvement
- Expense management
- Staffing and scheduling
- Team leadership
- Cross-department reporting
- Customer service
References
All available upon request.
Additional Qualifications
- First Aid Certified
- Level 3 Diploma in Shift management
- Level 3 Diploma in Supervising food safety in catering, hospitality and sales.
- Level 4 Diploma in Leadership & Business Management development for Business Managers - Barbara Campbell Trained.
Timeline
Duty Manager
Bluefit
06.2025 - Current
Swim Instructor & Pool Deck Coordinator
Blueft
09.2024 - Current
Admin Officer
Northern Ireland Civil Service
01.2024 - 09.2024
Business Manager
Rahon Enterprise
07.2021 - 01.2024
Assistant Manager
Rahon Enterprise
04.2020 - 07.2021
A-LEVEL -
ST MARYS CBGS
GCSE -
ST MARYS