GIANELLA TUCCI
Sorrento,WA
Summary
Trilingual hospitality professional with over 10 years of diverse experience in customer service. Proficient in Spanish, Italian, and English, adept at seamlessly navigating multicultural environments. Background includes roles as a receptionist in hotels, reservations agent, and hostess for restaurants. Eager to further develop skills and knowledge within the hospitality industry.
Overview
10
10
years of professional experience
Work History
Mine Site Cleaner FIFO
Compass Group Management
06.2022 - Current
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Maintaining coffee machines and restocking amenities for over 200 customers.
Reservations Agent - Pullman Bunker Bay Resort
Accor Hotels
01.2022 - 03.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Seasonal job
Cook - cleaner – tractor driver
J&B SAWYERS
04.2020 - 12.2021
- Cooking for staff.
- Ordered and received products and supplies to stock kitchen areas.
- Driving tractors, seeding and harvesting seasons
- Performed daily facility checklists for cleaning domgas, cleaning floors, wiping down glass entryways and collecting trash.
- Contact: Wendy Sawyer 0482679168
Picker
LABOUR SOLUTIONS
02.2021 - 04.2021
- Fruit picker, seasonal work.
- Contact: Suzi 0419693734
Kitchen Hand and Cleaner
BEEFWOOD
09.2020 - 12.2020
- (Moree, NSW) Grain Harvest Season
- Kitchen hand and cleaner, driving every day to deliver meals for the staff around the farm.
- Contact: Merieke 0415 218 452/ Pam 0429 898 872
Farm Worker, Cook and Cleaner
MELALEUCA
08.2020 - 10.2020
- Mowing grass and fields
- Working with livestock, including feeding and pasture rotation
- Households chores such as cooking, laundry and garden but also deep cleaning of sheds, cars and animals
- Contact: Lisa 0437 277 236
Front desk receptionist and waitress
SULLVIANS HOTELS
09.2019 - 12.2019
- Check in/ out
- Make accommodations and travel arrangements for guest
- Escort guests to their assigned rooms and help them with their luggage
- OPERA, make reservations
- Customer service, take food orders, make drinks and stock orders
- Total cleaning of the work area and sometimes maintenance assistance Contact:
- Jean Denis Carosin 047919195
Packer, cleaner
KALAFATIS FRESH PRODUCE
11.2018 - 02.2019
- Fruit packer
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Lifting crates and making boxes
- Contact: 58292507 / 0477280993 / 0488126880
Restaurant Receptionist
Restaurant - La Huella
11.2017 - 07.2018
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking. Average of over 1200 guests per day.
Receptionist
NH Hotels
03.2014 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
BACHELOR DEGREE - Hospitality
HOSPITALITY AND GASTRONOMY SCHOOL, UTU.
Montevideo, Uruguay2015
Skills
- RSA approved manager certificate
- White card
- Tractor and JCB Operator
- TLIC1051 / RIIVEH201E Operate Light Vehicle
- HLTAID011 Provide first aid
- HLTAID009 Provide CPR
- MSMPER200 Work in accordance with issued permit
- MSMPER202 Observe permit work
- MSMPER205 Enter confined space
- MSMWHS217 Gas test atmospheres
- RIIWHS202E Enter and work in confined spaces
- RIIWHS204E Work safely at heights
- Currently studying IT Support for Google - Coursera
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Mine Site Cleaner FIFO
Compass Group Management
06.2022 - Current
Reservations Agent - Pullman Bunker Bay Resort
Accor Hotels
01.2022 - 03.2022
Picker
LABOUR SOLUTIONS
02.2021 - 04.2021
Kitchen Hand and Cleaner
BEEFWOOD
09.2020 - 12.2020
Farm Worker, Cook and Cleaner
MELALEUCA
08.2020 - 10.2020
Cook - cleaner – tractor driver
J&B SAWYERS
04.2020 - 12.2021
Front desk receptionist and waitress
SULLVIANS HOTELS
09.2019 - 12.2019
Packer, cleaner
KALAFATIS FRESH PRODUCE
11.2018 - 02.2019
Restaurant Receptionist
Restaurant - La Huella
11.2017 - 07.2018
Receptionist
NH Hotels
03.2014 - 08.2017
BACHELOR DEGREE - Hospitality
HOSPITALITY AND GASTRONOMY SCHOOL, UTU.